Associate Relationship Banker - 17th & JFK Branch - Philadelphia, PA

Location: Philadelphia, PA, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in the financial services industry. As an Associate Relationship Banker at our 17th & JFK Branch in Philadelphia, PA, you will play a pivotal role in delivering exceptional client experiences that embody our hospitality-driven approach. This position involves direct interaction with a diverse clientele in a vibrant urban setting, where you'll help clients navigate their financial journeys by offering personalized banking solutions. From everyday transactions to guiding clients toward wealth-building products like Chase Sapphire credit cards or home lending options, your role ensures every client interaction strengthens their trust in JPMorgan Chase as their premier financial partner. Key to success in this role is your ability to uncover client needs through meaningful conversations and recommend tailored products from our comprehensive suite of offerings, including digital banking innovations and small business services. You'll collaborate with a dynamic branch team to meet sales objectives while upholding the highest standards of compliance and risk management, in line with JPMorgan Chase's global reputation for integrity. In Philadelphia's bustling community, you'll also contribute to local initiatives, such as financial education workshops, enhancing our commitment to economic empowerment. We value associates who thrive in a fast-paced environment and are passionate about client success. This entry-to-mid-level opportunity offers robust training, career progression paths within JPMorgan Chase's vast network, and the chance to grow alongside one of the world's leading financial institutions. If you are enthusiastic about finance, client-focused, and ready to make a difference, join us at the 17th & JFK Branch to advance your career while helping clients achieve their financial goals.

Key Responsibilities

• Engage clients in the 17th & JFK Branch to understand their financial needs and recommend appropriate JPMorgan Chase products like checking accounts, credit cards, and mortgages
• Process transactions including deposits, withdrawals, and transfers while ensuring accuracy and security
• Build and maintain long-term client relationships to drive retention and referrals in the Philadelphia market
• Identify opportunities for cross-selling banking solutions and meet or exceed sales goals
• Provide exceptional hospitality by greeting clients warmly and resolving inquiries promptly
• Educate clients on digital banking tools, such as the Chase Mobile app and online platforms
• Collaborate with branch team members to support community events and financial literacy initiatives
• Adhere to all compliance protocols, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Assist in branch operations, including opening and closing procedures and cash handling
• Monitor client accounts for potential issues and escalate to senior bankers as needed

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Prior experience in a JPMorgan Chase branch or similar high-volume retail environment
• Bilingual proficiency in English and Spanish, given Philadelphia's diverse community
• Knowledge of credit products and small business lending
• Experience with sales targets in a commission-based role
• Certification in financial services, such as FINRA Series 6 or equivalent

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Attention to detail
• Problem-solving abilities
• Time management
• Team collaboration
• Digital literacy (banking apps and software)
• Compliance awareness
• Active listening
• Adaptability in fast-paced environments
• Basic math and analytical skills
• Conflict resolution
• Multitasking
• Cultural sensitivity for diverse client base

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Performance-based incentives and annual bonuses for meeting sales and service targets
• Career development opportunities through JPMorgan Chase's internal training and leadership programs

JP Morgan Chase is an equal opportunity employer.