Associate Relationship Banker - Belton Branch - Belton, MO

Location: Belton, MO, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to delivering exceptional financial services that empower our clients to achieve their goals. As an Associate Relationship Banker at our Belton Branch in Belton, MO, you will play a pivotal role in fostering meaningful client relationships while embodying our core values of hospitality and client care. This position involves direct interaction with customers in a dynamic branch environment, where you will assist with everyday banking needs and introduce them to innovative solutions from one of the world's leading financial institutions. Your contributions will help build trust and loyalty, supporting JPMorgan Chase's mission to be the most respected financial services firm globally. In this role, you will handle a variety of responsibilities, from processing transactions and opening accounts to identifying opportunities for cross-selling products like Chase Sapphire credit cards or home lending options. You will leverage your knowledge of our comprehensive suite of services to provide tailored advice, ensuring clients feel valued and informed. Compliance and accuracy are paramount, as you navigate federal regulations and internal policies to safeguard client information and prevent fraud. Collaboration with branch colleagues and participation in community outreach will also be key to driving branch success and enhancing the local Belton community's financial well-being. We seek passionate individuals who thrive in a client-focused setting and are eager to grow within JPMorgan Chase's renowned training programs. This position offers a rewarding career path with opportunities for advancement into senior banking roles. Join us to make a tangible impact on clients' lives while benefiting from our supportive culture and robust professional development resources.

Key Responsibilities

• Greet clients warmly and provide personalized assistance to enhance their banking experience at the Belton Branch
• Open and maintain various deposit accounts, including checking, savings, and certificates of deposit
• Process teller transactions accurately and efficiently, such as deposits, withdrawals, and cash orders
• Identify client needs and recommend appropriate JPMorgan Chase products like credit cards, mortgages, or investment options
• Educate clients on digital banking tools, including Chase Mobile app and online banking features
• Resolve client inquiries and issues promptly, escalating complex matters to senior bankers
• Ensure compliance with all regulatory requirements, including KYC, AML, and fraud prevention protocols
• Collaborate with branch team to achieve sales goals and promote community engagement initiatives
• Maintain accurate records and documentation for all client interactions and transactions
• Participate in ongoing training to stay updated on JPMorgan Chase policies and industry trends

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including checking, savings, loans, and credit cards
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in basic computer skills and financial software applications
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Prior experience in a branch banking role at a major financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and mobile apps
• Bilingual proficiency in English and Spanish to serve a diverse client base
• Experience in sales or cross-selling financial products
• Certification in financial services, such as Series 6 or 7 licenses

Required Skills

• Customer service excellence
• Sales and relationship-building
• Attention to detail
• Problem-solving abilities
• Communication (verbal and written)
• Time management and multitasking
• Knowledge of banking regulations
• Proficiency in Microsoft Office Suite
• Familiarity with core banking systems
• Team collaboration
• Adaptability to fast-paced environments
• Ethical decision-making
• Digital literacy for online banking tools
• Conflict resolution
• Basic financial analysis

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits with up to 16 weeks of paid time off
• Access to on-site fitness centers and employee assistance programs at select locations

JP Morgan Chase is an equal opportunity employer.