Associate Relationship Banker - Gravelly Lake Drive - Lakewood, WA

Location: Lakewood, WA, United States

Job Family: Assoc Relationship Banker

About the Role

As an Associate Relationship Banker at JP Morgan Chase's Gravelly Lake Drive branch in Lakewood, WA, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and personalized financial care. In this dynamic position, you will serve as the first point of contact for clients, helping them navigate a wide array of banking products including checking and savings accounts, credit solutions, mortgages, and investment options. Your focus will be on understanding each client's unique financial goals, providing tailored recommendations, and fostering long-term relationships that drive loyalty and growth for JP Morgan Chase in the local community. Key to success in this role is your ability to combine strong sales acumen with genuine empathy, ensuring every interaction reflects the high standards of one of the world's leading financial institutions. You will process daily transactions with precision, promote our innovative digital banking platforms, and collaborate with team members to meet branch objectives. Compliance and risk management are integral, as you uphold JP Morgan Chase's rigorous standards to protect both clients and the firm. This position offers the opportunity to contribute to community initiatives in Lakewood, WA, enhancing our presence as a trusted financial partner. JP Morgan Chase values professional growth, and as an Associate Relationship Banker, you will receive ongoing training, mentorship, and pathways to advance within our global organization. If you thrive in a client-facing environment and are passionate about empowering people through financial services, join us to make a meaningful impact while building a rewarding career.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Process transactions accurately, including deposits, withdrawals, and account openings while adhering to compliance standards
• Build and maintain strong client relationships to drive retention and referrals
• Promote digital banking tools and educate clients on mobile apps and online platforms
• Collaborate with branch team members to achieve sales goals and deliver exceptional hospitality
• Identify opportunities for cross-selling products like credit cards, loans, and investment services
• Handle client inquiries and resolve issues promptly to ensure satisfaction
• Maintain a clean and welcoming branch environment in line with JP Morgan Chase's brand standards
• Participate in community events in Lakewood, WA to enhance local client engagement

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least one year of customer service or sales experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work flexible hours, including evenings and weekends
• Proficiency in basic computer skills and Microsoft Office applications
• Valid driver's license and reliable transportation for branch coverage
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish to serve diverse clients in Lakewood, WA
• Sales experience with a proven track record of meeting targets
• Familiarity with CRM systems and financial software

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking regulations and compliance
• Attention to detail in transaction processing
• Communication and active listening
• Problem-solving and conflict resolution
• Time management and multitasking
• Proficiency in financial software and POS systems
• Team collaboration and leadership potential
• Adaptability to fast-paced environments
• Digital literacy for online banking tools
• Empathy and hospitality mindset
• Analytical skills for client needs assessment
• Basic financial advisory capabilities
• Cultural sensitivity for diverse client base

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs and gym membership discounts
• Parental leave and family support benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.