Associate Relationship Banker - Highland Road - Baton Rouge, LA

Location: Baton Rouge, LA, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering a culture of excellence and innovation in the financial services industry. As an Associate Relationship Banker at our Highland Road branch in Baton Rouge, LA, you will play a pivotal role in delivering exceptional client experiences that embody our core values of hospitality and client care. This position involves direct interaction with a diverse clientele, helping them navigate banking solutions tailored to their unique financial goals. You will contribute to the branch's success by building meaningful relationships, promoting Chase's comprehensive suite of products—including checking and savings accounts, credit cards, mortgages, and investment options—and ensuring every client interaction reflects our dedication to trust and reliability in the competitive financial landscape. Your day-to-day responsibilities will focus on providing personalized service while upholding the highest standards of accuracy and compliance. From processing everyday transactions to identifying opportunities for deeper financial advisory services, you will leverage JPMorgan Chase's robust digital platforms to enhance efficiency and client satisfaction. In this role, you will collaborate with a dynamic team of bankers and support staff, contributing to collective sales targets and community engagement initiatives that strengthen our presence in Baton Rouge. This is an opportunity to grow within a global leader in finance, where your passion for helping others can lead to rewarding career advancement. JPMorgan Chase offers a supportive environment with extensive training programs to develop your skills in the evolving financial services sector. We value diversity and inclusion, encouraging innovative thinking to meet the needs of our clients in a rapidly changing economy. If you are enthusiastic about finance, possess strong interpersonal skills, and thrive in a client-facing role, join us to make a tangible impact on clients' financial well-being while advancing your professional journey at one of the world's most respected banks.

Key Responsibilities

• Engage with clients to understand their financial needs and recommend appropriate JPMorgan Chase banking products and services
• Process transactions accurately, including deposits, withdrawals, and account openings, while adhering to compliance standards
• Build and maintain long-term client relationships to enhance customer loyalty and satisfaction
• Promote digital banking solutions to improve client experience and efficiency
• Identify opportunities for cross-selling Chase credit cards, investment products, and mortgage services
• Resolve client inquiries and issues promptly, escalating complex matters to senior bankers
• Collaborate with branch team to achieve sales goals and deliver exceptional hospitality
• Ensure all activities comply with federal and state banking regulations
• Participate in community outreach events to strengthen JPMorgan Chase's local presence in Baton Rouge
• Maintain accurate records and documentation for client interactions and transactions

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of experience in customer service, retail banking, or financial services
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration)
• Proficiency in basic computer skills and banking software
• Excellent communication and interpersonal skills
• Availability to work flexible hours, including weekends

Preferred Qualifications

• Prior experience in sales or relationship management within a financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Bilingual proficiency, particularly in English and Spanish for diverse client base
• Experience with regulatory compliance in banking
• Certification in financial services or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Attention to detail
• Problem-solving abilities
• Communication (verbal and written)
• Time management and organization
• Team collaboration
• Regulatory compliance awareness
• Digital literacy (e.g., online banking tools)
• Active listening
• Adaptability to client needs
• Basic math and analytical skills
• Conflict resolution
• Hospitality and empathy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career development resources and training

JP Morgan Chase is an equal opportunity employer.