Associate Relationship Banker - Market and 15th Branch - San Francisco, CA

Location: San Francisco, CA, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where exceptional client experiences drive our success. As an Associate Relationship Banker at our Market and 15th Branch in San Francisco, CA, you will play a pivotal role in delivering the renowned Chase hospitality to a diverse clientele in one of the nation's most vibrant financial hubs. Your primary focus will be on building meaningful relationships, understanding client needs, and providing tailored solutions from our comprehensive suite of banking products, including personal checking, savings, credit cards, and investment options. This position offers the opportunity to contribute to JPMorgan Chase's mission of empowering clients to achieve their financial goals while working in a dynamic, team-oriented branch setting. In this role, you will handle day-to-day client interactions, process transactions with precision, and identify opportunities to enhance client satisfaction through cross-selling and digital adoption. You will embody our core values of integrity, excellence, and client-centricity by ensuring every interaction aligns with regulatory standards and JPMorgan Chase's high service expectations. Collaboration with fellow team members and participation in local community initiatives will further solidify our branch's reputation in San Francisco's competitive market. This is an ideal position for motivated individuals passionate about financial services and eager to grow within a global leader like JPMorgan Chase. We offer robust professional development, competitive compensation, and a supportive culture that values work-life balance. Join us to make a tangible impact on clients' lives and advance your career in the financial services industry.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking, savings, and credit solutions
• Process transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
• Build and maintain long-term client relationships to drive customer loyalty and referrals
• Promote digital banking tools to enhance client experience and adoption of Chase mobile app and online services
• Identify opportunities for cross-selling products like mortgages, investments, and small business banking
• Ensure compliance with all regulatory requirements and JPMorgan Chase policies during client interactions
• Collaborate with branch team members to deliver exceptional hospitality and resolve client issues promptly
• Participate in community outreach events to strengthen JPMorgan Chase's presence in San Francisco
• Maintain accurate records of client interactions and transactions in the bank's systems
• Support branch operations, including opening and closing procedures and cash handling

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration)
• Proficiency in basic computer skills and financial software
• Excellent communication and interpersonal skills
• Availability to work branch hours, including weekends

Preferred Qualifications

• Prior experience in sales or relationship management within a bank
• Knowledge of JPMorgan Chase's digital banking platforms
• Bilingual proficiency, especially in languages spoken in San Francisco's diverse community
• Experience with compliance and regulatory requirements in financial services
• Certification in financial services (e.g., Series 6 or 7)

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking regulations
• Transaction processing accuracy
• Digital banking proficiency
• Problem-solving abilities
• Communication and active listening
• Team collaboration
• Time management and organization
• Financial product knowledge
• Compliance adherence
• Multitasking in a fast-paced environment
• Cultural sensitivity for diverse clients
• Basic math and analytical skills
• Adaptability to branch operations

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits
• Access to JPMorgan Chase's global career development resources and internal mobility opportunities

JP Morgan Chase is an equal opportunity employer.