Associate Relationship Banker - Midtown East Raleigh - Raleigh, NC

Location: Raleigh, NC, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where exceptional client experiences drive our success. As an Associate Relationship Banker in our Midtown East Raleigh branch, you will play a pivotal role in delivering the renowned hospitality that defines our brand. This position involves direct client interactions, helping individuals and small businesses in the vibrant Raleigh community achieve their financial goals through personalized banking solutions. You will embody our core values of integrity, innovation, and client focus while contributing to a high-performing team in one of the Southeast's fastest-growing markets. Your day-to-day responsibilities will center on building meaningful relationships with clients, from welcoming them to the branch to providing expert advice on products like Chase checking accounts, credit cards, and personal loans. You will handle routine transactions with precision, educate clients on secure digital banking options, and identify opportunities to deepen relationships by recommending tailored services. Compliance with federal regulations, such as those from the FDIC and CFPB, is paramount, ensuring every interaction upholds JPMorgan Chase's reputation for trust and reliability. Collaboration with colleagues, including senior bankers and specialists, will be key to meeting branch objectives and supporting community initiatives in Raleigh. This role offers a dynamic entry point into the financial services industry at a global leader like JPMorgan Chase, with ample opportunities for career growth through our robust training programs. If you thrive in a client-facing environment and are passionate about empowering others financially, join us to make a tangible impact in Midtown East Raleigh. We value diversity and provide the tools and support needed for you to excel in this rewarding position.

Key Responsibilities

• Engage clients in the Midtown East Raleigh branch to understand their financial needs and recommend appropriate JPMorgan Chase products and services
• Process transactions including deposits, withdrawals, and account openings while ensuring accuracy and security
• Build and maintain long-term client relationships to drive retention and cross-selling opportunities
• Provide exceptional hospitality by greeting clients warmly and resolving inquiries promptly
• Educate clients on digital banking tools, fraud prevention, and financial wellness programs offered by JPMorgan Chase
• Collaborate with branch team members to meet sales goals and community engagement targets
• Adhere to all regulatory requirements, including Know Your Customer (KYC) and anti-money laundering (AML) protocols
• Assist in branch operations such as cash handling, vault management, and end-of-day reconciliations
• Identify opportunities for client referrals to wealth management or mortgage specialists within JPMorgan Chase
• Participate in local Raleigh community events to promote JPMorgan Chase's commitment to financial inclusion

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including checking, savings, loans, and credit cards
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in Microsoft Office Suite and basic financial software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Prior experience in a relationship banking or sales role at a major financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and mobile apps
• Bilingual proficiency in English and Spanish to serve Raleigh's diverse community
• Experience with client relationship management (CRM) tools
• Certification in financial services, such as Series 6 or 7 licenses

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Attention to detail
• Problem-solving abilities
• Communication (verbal and written)
• Time management
• Team collaboration
• Regulatory compliance awareness
• Digital literacy (banking apps and software)
• Active listening
• Adaptability to client needs
• Ethical decision-making
• Basic math and analytical skills
• Multitasking in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Performance-based bonuses and incentives tied to branch and individual goals
• Access to exclusive employee perks such as travel discounts and cultural event tickets

JP Morgan Chase is an equal opportunity employer.