Associate Relationship Banker - (New Build) - Naismith and W 23rd Branch - Lawrence, KS

Location: Lawrence, KS, United States

Job Family: Assoc Relationship Banker

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide, committed to helping people make progress in their financial lives. As an Associate Relationship Banker at our new Naismith and W 23rd Branch in Lawrence, KS, you will play a pivotal role in delivering the exceptional client experience that defines our brand. In this client-facing position, you will embody our core values of hospitality and care, assisting customers with their banking needs while identifying opportunities to deepen relationships through tailored financial solutions. This role is ideal for motivated individuals passionate about finance and community engagement in a dynamic, supportive branch environment. Your day-to-day responsibilities will include greeting clients with genuine warmth, processing transactions such as deposits and withdrawals with precision, and recommending relevant JPMorgan Chase products like Chase Sapphire credit cards or wealth management services to meet their unique goals. You will leverage your knowledge of the financial services industry to educate clients on secure digital banking options, ensuring they feel empowered and confident. Working closely with a team of seasoned bankers, you will contribute to branch success by fostering loyalty, resolving inquiries efficiently, and staying compliant with federal and state regulations. This position offers the chance to grow within one of the world's most respected financial institutions while making a tangible impact in the Lawrence community. We seek candidates who thrive in a fast-paced retail banking setting and are eager to build lasting client connections. With opportunities for advancement, comprehensive training, and a focus on work-life balance, joining JPMorgan Chase means investing in your professional future. If you are ready to deliver outstanding service and drive client success, apply today to join our innovative team at the new Naismith and W 23rd Branch.

Key Responsibilities

• Greet clients warmly and provide personalized assistance to deliver exceptional service in line with JPMorgan Chase's hospitality standards
• Assist clients with everyday banking needs, including account openings, deposits, withdrawals, and loan inquiries
• Identify client opportunities by recommending appropriate JPMorgan Chase products such as checking/savings accounts, credit cards, and investment options
• Process transactions accurately and efficiently using banking systems while adhering to all compliance and security protocols
• Build and maintain strong client relationships to foster loyalty and referrals within the Lawrence, KS community
• Collaborate with branch team members to support branch goals and contribute to a positive team environment
• Educate clients on digital banking solutions to enhance their financial experience and promote self-service options
• Monitor and resolve client issues promptly, escalating complex matters to senior bankers as needed
• Stay updated on JPMorgan Chase policies, industry trends, and local market needs to provide informed advice
• Participate in branch events and community outreach to strengthen JPMorgan Chase's presence in Lawrence, KS

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state banking licenses within 90 days of hire
• Proficiency in basic computer skills and financial software
• Excellent communication and interpersonal skills
• Availability to work flexible hours, including weekends

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or other local languages
• Knowledge of regulatory compliance in the financial services industry
• Experience with sales or relationship management in a client-facing role
• Familiarity with digital banking tools and mobile applications

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking regulations
• Transaction processing accuracy
• Digital literacy and tech adaptability
• Problem-solving and conflict resolution
• Active listening and empathy
• Time management and multitasking
• Team collaboration
• Financial product knowledge
• Compliance adherence
• Communication (verbal and written)
• Attention to detail
• Adaptability to fast-paced environments
• Basic math and analytical skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• Life and disability insurance coverage
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.