Associate Relationship Banker - Ogden and LaGrange - LaGrange, IL

Location: La Grange, IL, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in the financial services industry. As an Associate Relationship Banker in our La Grange, IL branch serving the Ogden and LaGrange communities, you will play a pivotal role in delivering exceptional client experiences. This position involves embodying our hospitality-driven approach to client care, helping individuals and small businesses achieve their financial goals through personalized banking solutions. You will work in a dynamic branch environment, leveraging JPMorgan Chase's vast resources to build trust and provide seamless service. Your day-to-day responsibilities will include greeting clients with warmth, processing everyday transactions such as deposits and withdrawals, and opening new accounts with precision. You will actively listen to client needs, recommend tailored products like checking accounts, savings plans, or credit solutions from our robust portfolio, and educate them on digital tools like the Chase Mobile app. By identifying cross-selling opportunities and resolving inquiries efficiently, you contribute to branch success while ensuring compliance with federal regulations and JPMorgan Chase's high ethical standards. Collaboration with team members and participation in local events will further enhance our community impact in La Grange. This role offers a rewarding path for growth within one of the world's leading financial institutions. With opportunities for advancement to senior banker positions, ongoing training in financial services, and a supportive work culture, you will thrive in an environment that values diversity and professional development. If you are passionate about client advocacy and excited to join a team dedicated to powering the progress of Ogden and LaGrange residents, apply today to become part of JPMorgan Chase's legacy of excellence.

Key Responsibilities

• Engage with clients to understand their financial needs and recommend appropriate JPMorgan Chase banking products and services
• Process transactions including deposits, withdrawals, and account openings while ensuring accuracy and compliance
• Build and maintain long-term relationships with clients to enhance satisfaction and loyalty
• Promote digital banking solutions and educate clients on mobile apps and online platforms
• Identify opportunities for cross-selling products like credit cards, loans, and investment options
• Handle client inquiries, resolve issues, and escalate complex matters to senior bankers
• Maintain accurate records and adhere to all regulatory requirements from bodies like the FDIC and OCC
• Collaborate with branch team to achieve sales goals and deliver exceptional hospitality
• Participate in community outreach to strengthen JPMorgan Chase's presence in La Grange, IL
• Monitor client accounts for potential risks and provide proactive financial advice

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of experience in customer service, retail banking, or financial services
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration)
• Proficiency in basic computer skills and banking software
• Excellent verbal and written communication skills
• Commitment to ethical standards and regulatory compliance in financial services

Preferred Qualifications

• Prior experience in sales or relationship management within a banking environment
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Experience with financial planning or advisory services
• Certification in financial services (e.g., Series 6 or 7)

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking regulations
• Proficiency in Microsoft Office and CRM systems
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail for transaction accuracy
• Digital literacy for online banking tools
• Team collaboration and leadership potential
• Financial product knowledge
• Adaptability in a fast-paced environment
• Ethical decision-making
• Communication skills (verbal and written)
• Basic financial analysis

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career development resources and training

JP Morgan Chase is an equal opportunity employer.