Associate Relationship Banker - Raceland - Raceland, LA

Location: Raceland, LA, United States

Job Family: Assoc Relationship Banker

About the Role

At JP Morgan Chase, we are seeking a dedicated Associate Relationship Banker to join our Raceland, LA branch team. In this role, you will play a pivotal part in delivering exceptional client experiences, embodying our core values of hospitality and client care. As a key member of the branch, you will assist clients with their everyday banking needs, from routine transactions to personalized financial advice, while promoting our wide array of products including checking and savings accounts, credit solutions, and digital banking innovations. Your ability to build genuine relationships will help foster trust and loyalty in the close-knit Raceland community, contributing to our mission of empowering clients to achieve their financial goals in the dynamic financial services industry. Day-to-day responsibilities include greeting clients with warmth, processing transactions efficiently and securely, and identifying opportunities to recommend tailored JP Morgan Chase solutions that meet their unique needs. You will collaborate with fellow team members to meet branch objectives, ensure seamless operations, and maintain the highest standards of compliance with federal regulations such as those from the FDIC and OCC. Whether educating clients on our award-winning Chase Mobile app or supporting local community events, your contributions will directly impact client satisfaction and branch success in this vibrant Louisiana location. We value professionals who thrive in a fast-paced environment and are passionate about financial services. As an Associate Relationship Banker, you will receive comprehensive training on our systems and products, along with opportunities for career growth within one of the world's leading financial institutions. If you are committed to excellence, enjoy interacting with people, and want to make a difference in clients' lives, join JP Morgan Chase in Raceland and help shape the future of banking.

Key Responsibilities

• Engage clients in the Raceland branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Process transactions including deposits, withdrawals, and account openings while ensuring accuracy and security
• Build and maintain long-term client relationships to drive retention and referrals in the local community
• Promote digital banking tools and educate clients on mobile apps, online platforms, and fraud prevention
• Identify opportunities to cross-sell products like credit cards, mortgages, and investment services
• Assist in branch operations, including cash handling, vault management, and end-of-day reconciliations
• Collaborate with branch team to achieve sales goals and deliver exceptional hospitality-focused service
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Support community outreach initiatives in Raceland to enhance JP Morgan Chase's local presence

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in Microsoft Office Suite and basic financial software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Prior experience in a branch banking role at a major financial institution
• Bilingual proficiency in English and Spanish or another local language spoken in Louisiana
• Knowledge of community banking needs in rural areas like Raceland, LA
• Experience with sales targets in financial products
• Certification in financial services, such as Certified Banking & Trust Operations Professional (CBTOP)

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Digital banking proficiency
• Attention to detail
• Problem-solving abilities
• Communication and active listening
• Time management and multitasking
• Compliance and regulatory awareness
• Team collaboration
• Cash handling accuracy
• Fraud detection and risk management
• Empathy and hospitality mindset
• Basic data entry and CRM software use
• Adaptability to branch operations

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with up to 5% company match and immediate vesting
• Generous paid time off, including vacation, sick days, and 10 paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Access to on-site childcare discounts and family care resources

JP Morgan Chase is an equal opportunity employer.