Associate Relationship Banker - Spokane Valley - Spokane, WA

Location: Spokane, WA, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in the financial services industry. As an Associate Relationship Banker in our Spokane Valley branch in Spokane, WA, you will play a pivotal role in delivering exceptional client experiences that embody our hospitality-driven approach to banking. This position involves direct interaction with a diverse clientele in the Pacific Northwest, helping them navigate everyday banking needs while introducing them to the full suite of Chase's world-class financial products and services. You will contribute to building lasting relationships that support our clients' financial goals, from simple transactions to complex advisory services, all while upholding the highest standards of integrity and compliance. Your day-to-day responsibilities will include greeting clients warmly, assessing their needs through consultative conversations, and recommending appropriate solutions such as checking accounts, credit cards, or investment options tailored to the Spokane community. You will process transactions efficiently using JPMorgan Chase's advanced systems, educate clients on secure digital tools like the Chase Mobile app, and collaborate with your branch team to meet performance targets. This role requires a proactive mindset to identify cross-selling opportunities and ensure every client interaction reflects our brand's commitment to personalized care and excellence in financial services. We value associates who thrive in a dynamic retail banking environment and are passionate about making a positive impact. Joining JPMorgan Chase as an Associate Relationship Banker offers not only professional growth through our renowned training programs but also the chance to be part of a global leader in finance. If you are enthusiastic about client advocacy and ready to contribute to a team that prioritizes community engagement in Spokane Valley, this opportunity aligns with our mission to empower clients to achieve their dreams.

Key Responsibilities

• Engage with clients in the Spokane Valley branch to understand their financial needs and provide tailored banking solutions
• Open and maintain various deposit accounts, including checking, savings, and certificates of deposit
• Assist clients with loan applications, mortgage inquiries, and credit products while ensuring regulatory compliance
• Promote and educate clients on digital banking options, such as Chase Mobile app and online transfers
• Process transactions accurately, including deposits, withdrawals, and wire transfers, while upholding security protocols
• Build and nurture long-term client relationships to drive retention and referrals within the community
• Collaborate with branch team members to achieve sales goals and deliver exceptional hospitality
• Identify opportunities for cross-selling JPMorgan Chase investment and wealth management services
• Monitor client accounts for potential issues and provide proactive advisory support
• Maintain up-to-date knowledge of JPMorgan Chase policies, products, and industry trends

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in customer service, retail banking, or financial services
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary licenses such as NMLS registration within 45 days of hire
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Spanish or another local language spoken in Spokane Valley
• Knowledge of JPMorgan Chase's proprietary systems and client relationship management tools
• Experience in sales or cross-selling financial products
• Certification in financial services, such as Certified Banking & Trust Officer (CBTO)

Required Skills

• Customer service excellence
• Relationship building and networking
• Financial product knowledge
• Sales and persuasion techniques
• Regulatory compliance awareness
• Digital banking proficiency
• Problem-solving and conflict resolution
• Active listening and empathy
• Time management and multitasking
• Attention to detail and accuracy
• Team collaboration
• Adaptability to client needs
• Basic financial analysis
• Communication (verbal and written)
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Spokane Valley location
• Access to JPMorgan Chase's global employee assistance program

JP Morgan Chase is an equal opportunity employer.