Associate Relationship Banker - Uptown CO Springs, Colorado Springs - Southern CO

Location: Colorado Springs, CO, United States

Job Family: Assoc Relationship Banker

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences that reflect our core values of hospitality, integrity, and innovation. As an Associate Relationship Banker in our Uptown Colorado Springs branch, you will play a pivotal role in serving the diverse financial needs of clients in the Southern Colorado region. This position involves direct client interaction, where you will embody our 'How Can We Help You?' philosophy by providing personalized banking solutions, processing everyday transactions, and identifying opportunities to deepen client relationships with our comprehensive suite of products, including Chase checking accounts, credit cards, mortgages, and investment services. Your focus will be on creating memorable interactions that build trust and loyalty, contributing to the branch's success in a vibrant community setting. In this dynamic role, you will collaborate with a supportive team of bankers and specialists to ensure seamless branch operations while adhering to strict compliance standards set by federal regulations and JPMorgan Chase policies. Responsibilities include educating clients on digital tools like the Chase Mobile app, assisting with account openings, and promoting financial wellness initiatives tailored to local needs in Colorado Springs. You will handle high-volume transactions with precision, resolve inquiries efficiently, and actively participate in sales goals to drive branch performance. This position offers the chance to grow within one of the world's leading financial institutions, with opportunities for advancement into senior relationship banking or specialized advisory roles. JPMorgan Chase values diversity and inclusion, and as an Associate Relationship Banker, you will contribute to a welcoming environment that serves clients from all walks of life. We provide robust training programs to equip you with the knowledge of our evolving financial products and technologies, ensuring you can deliver exceptional service in a competitive industry. Join us to make a meaningful impact on clients' financial journeys while advancing your career in a supportive, high-energy atmosphere at our state-of-the-art Uptown Colorado Springs location.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase banking solutions
• Process transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
• Build and maintain strong client relationships to foster loyalty and referrals
• Promote and sell JPMorgan Chase products such as checking/savings accounts, credit cards, and investment services
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Assist in branch operations, including opening and closing procedures and cash handling
• Collaborate with branch team members to deliver exceptional hospitality and client experiences
• Identify opportunities for client referrals to specialized JPMorgan Chase wealth management or lending teams
• Maintain accurate client records in JPMorgan Chase's core banking systems
• Participate in community outreach events to enhance JPMorgan Chase's presence in Uptown Colorado Springs

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state banking licenses within 90 days of hire
• Proficiency in basic computer applications and banking software
• Excellent communication and interpersonal skills
• Commitment to ethical standards and compliance with banking regulations

Preferred Qualifications

• Prior experience in sales or relationship management within the financial sector
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Bilingual proficiency, particularly in Spanish, to serve diverse client bases
• Experience with client onboarding and account management processes
• Familiarity with local market dynamics in Colorado Springs

Required Skills

• Customer service excellence
• Sales and relationship building
• Knowledge of banking products
• Regulatory compliance awareness
• Basic financial advisory
• Transaction processing accuracy
• Digital banking proficiency
• Team collaboration
• Problem-solving
• Time management
• Active listening
• Conflict resolution
• Data entry and record-keeping
• Multitasking in fast-paced environments
• Adaptability to client needs

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global employee assistance program

JP Morgan Chase is an equal opportunity employer.