Branch Lead Associate Operations- South Bay Market- South Bay CA

Location: Carson, CA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Branch Lead Associate Operations in our South Bay Market branch located in Carson, CA, you will play a pivotal role in delivering exceptional client experiences while leading operational excellence. This position embodies our core values of hospitality, integrity, and client-centric care, ensuring that every interaction reflects the high standards of JP Morgan Chase. You will oversee daily branch operations, support team performance, and contribute to the growth of our retail banking presence in the dynamic South Bay community. In this leadership role, you will supervise a team of associates, manage transaction processing, and ensure compliance with all federal and state banking regulations. Your responsibilities will include resolving complex client issues, fostering a collaborative team environment, and identifying opportunities to enhance operational efficiency. By leveraging your knowledge of financial products and services, you will assist clients in navigating their banking needs, from account management to investment advice, all while upholding JP Morgan Chase's reputation for security and reliability. This position requires a proactive approach to risk management and a passion for creating welcoming, inclusive experiences for diverse clientele in the Carson area. Joining JP Morgan Chase means becoming part of a world-class organization that invests in your professional growth and well-being. We offer robust training programs, career advancement opportunities, and a supportive culture that values work-life balance. As a Branch Lead Associate Operations, you will contribute to our mission of powering the progress of individuals and communities in the South Bay Market, while building a rewarding career in financial services.

Key Responsibilities

• Lead branch operations to ensure seamless daily functioning, including transaction processing and cash handling in compliance with JP Morgan Chase standards
• Deliver exceptional client experiences by embodying hospitality principles and resolving inquiries promptly
• Supervise and mentor associate team members, providing guidance on operational procedures and performance goals
• Monitor and maintain adherence to all regulatory requirements, risk management protocols, and internal audits
• Collaborate with branch management to drive client acquisition and retention strategies in the South Bay market
• Identify opportunities for process improvements to enhance efficiency and client satisfaction
• Handle escalated client issues, ensuring resolutions align with JP Morgan Chase's commitment to integrity and excellence
• Support sales initiatives by assisting clients with account openings, product recommendations, and financial advice
• Conduct team training sessions on new banking products, security protocols, and customer service best practices
• Prepare operational reports and analyze branch performance metrics to support strategic decision-making

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2 years of experience in banking operations, customer service, or financial services
• Strong understanding of banking regulations and compliance standards in the financial industry
• Proven ability to lead teams and manage daily operations in a retail banking environment
• Excellent communication skills with the ability to interact effectively with diverse clients
• Proficiency in Microsoft Office Suite and banking software systems
• Availability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Prior experience in a leadership role within JP Morgan Chase or similar financial institution
• Knowledge of South Bay market dynamics and local client needs
• Certification in financial services, such as Series 6 or 7 licenses
• Bilingual proficiency in English and Spanish to serve the diverse Carson, CA community
• Experience with digital banking tools and client relationship management systems

Required Skills

• Customer service excellence
• Team leadership and motivation
• Operational efficiency management
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Attention to detail in transaction processing
• Proficiency in banking software (e.g., Teller systems)
• Time management in fast-paced environments
• Analytical skills for performance reporting
• Adaptability to market changes
• Hospitality-oriented client interaction
• Basic sales and relationship-building techniques

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.