Branch Manager - Albany, NY

Location: Latham, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase in Latham, NY, you will play a pivotal role in delivering exceptional client experiences while leading a high-performing team in the heart of Albany's vibrant financial landscape. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable growth in deposits, loans, and wealth management services. In this leadership position, you will inspire your team to exceed service standards, leverage JPMorgan Chase's innovative digital tools, and contribute to the community by promoting financial wellness programs tailored to local needs. Your day-to-day responsibilities will include coaching associates to achieve sales targets, ensuring seamless compliance with banking regulations, and analyzing performance data to optimize branch efficiency. You will collaborate with district leaders to implement strategic initiatives that align with JPMorgan Chase's global commitment to responsible banking. By building trust with diverse clients—from small business owners to families in Albany—you will position the branch as a trusted advisor in personal and commercial finance, all while maintaining the highest standards of security and operational integrity. JPMorgan Chase offers a dynamic environment where your expertise in financial services can thrive, supported by robust training and career development opportunities. Join us to make a tangible impact in the Albany community, empowering clients to achieve their financial goals while advancing your own professional journey in one of the world's leading financial institutions.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Latham, NY branch
• Drive branch performance by achieving sales goals for deposits, loans, and investment products
• Ensure compliance with JPMorgan Chase policies, federal regulations, and risk management standards
• Foster a culture of hospitality, coaching employees on client-centric service and professional development
• Analyze branch metrics and implement strategies to enhance operational efficiency and client satisfaction
• Build and maintain relationships with local businesses and community organizations in Albany
• Oversee daily branch operations, including cash handling, security protocols, and facility management
• Identify opportunities for cross-selling JPMorgan Chase financial solutions to meet client needs
• Conduct regular team meetings and performance reviews to motivate and retain top talent
• Collaborate with district leadership to align branch initiatives with broader company objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service targets
• Strong understanding of banking regulations and compliance requirements
• Valid driver's license and ability to travel within the Albany, NY area
• Experience in customer relationship management within a branch environment
• Certification in financial services or equivalent (e.g., Series 6/63 licenses preferred but not required)

Preferred Qualifications

• MBA or advanced degree in finance
• 7+ years in branch operations or leadership roles at a major financial institution
• Experience with digital banking tools and fintech integrations
• Bilingual proficiency in English and Spanish to serve diverse Albany clientele
• Prior involvement in community outreach or financial literacy programs

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Communication (verbal and written)
• Problem-solving and decision-making
• Coaching and employee development
• Digital banking proficiency (e.g., online platforms, mobile apps)
• Time management and organizational skills
• Adaptability to fast-paced environments
• Community engagement and networking
• Conflict resolution
• Strategic planning and goal setting

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.