Branch Manager - Baton Rouge Bayou Market - Raceland, LA

Location: Raceland, LA, United States

Job Family: Branch Managers

About the Role

At JPMorgan Chase, we are seeking a dynamic Branch Manager to lead our Raceland, LA branch in the Baton Rouge Bayou Market area. As a key leader in our retail banking division, you will embody our commitment to hospitality and care by delivering exceptional client experiences while driving branch success. This role involves overseeing all aspects of branch operations, from team leadership to client engagement, in a community-focused environment that serves diverse financial needs in Louisiana. You will champion JPMorgan Chase's values of integrity, innovation, and inclusion, ensuring every interaction reflects our dedication to helping clients achieve their financial goals. Your primary focus will be on building lasting client relationships and growing the branch's portfolio through personalized banking solutions, including deposit accounts, mortgages, credit cards, and wealth management services. You will lead a team of talented associates, providing coaching and development to foster a high-performance culture. By monitoring key metrics such as client satisfaction, sales targets, and operational efficiency, you will identify opportunities for improvement and implement strategies that align with JPMorgan Chase's broader objectives in the competitive financial services industry. Compliance and risk management will be integral, as you navigate regulatory requirements to protect both clients and the firm. In this role, you will also engage with the local Raceland community through events and partnerships, enhancing JPMorgan Chase's presence as a trusted financial partner. We offer a supportive environment with robust training, cutting-edge digital tools, and opportunities for career advancement within one of the world's leading financial institutions. If you are passionate about leadership, client-centric service, and making a positive impact in financial services, join us to shape the future of banking in Raceland.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance goals
• Oversee daily branch operations, ensuring compliance with JPMorgan Chase policies and federal regulations
• Build and maintain strong relationships with local clients, promoting banking products like checking, savings, loans, and investment services
• Drive business growth through proactive sales strategies, community outreach, and cross-selling opportunities
• Monitor branch performance metrics, including client satisfaction scores and financial targets, and implement improvement plans
• Foster a culture of hospitality, care, and inclusion, aligning with JPMorgan Chase's core values
• Manage risk and fraud prevention measures, conducting regular audits and training sessions
• Collaborate with regional leaders to support broader market strategies in the Baton Rouge Bayou Market area
• Ensure seamless integration of digital tools and mobile banking to enhance client accessibility
• Handle escalated client issues and provide guidance on complex financial solutions

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to work in a fast-paced environment and manage multiple priorities
• Valid driver's license and ability to travel within the local area as needed

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Experience in community banking or serving diverse client bases in Louisiana
• Previous leadership role in a JPMorgan Chase branch or similar financial institution
• Bilingual proficiency in English and Spanish or French to serve local communities
• Demonstrated success in digital banking initiatives and client onboarding

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Problem-solving and decision-making
• Communication (verbal and written)
• Customer service excellence
• Data analysis and performance metrics
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Multitasking in dynamic environments
• Community engagement
• Coaching and employee development

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Family benefits such as parental leave and adoption assistance
• Access to JPMorgan Chase's global career development resources and mentoring programs

JP Morgan Chase is an equal opportunity employer.