Branch Manager - Bedford Stuyvesant - Brooklyn, NY

Location: Brooklyn, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Bedford Stuyvesant location in Brooklyn, NY, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of New York City's vibrant neighborhoods. Embodying our core values of hospitality and care, you will oversee daily branch operations, foster a welcoming environment for diverse clients, and drive sustainable growth through innovative financial solutions. This position requires a passion for community impact, as you'll tailor services to meet the unique needs of Bedford Stuyvesant residents, from small business owners seeking loans to families pursuing homeownership. Your leadership will ensure the branch operates as a trusted financial hub, aligning with JP Morgan Chase's global standards of excellence and integrity in the financial services industry. In this role, you will coach and develop a team of talented associates, setting clear goals to exceed sales targets and enhance customer satisfaction. You'll collaborate closely with district and regional leaders to implement strategies that leverage JP Morgan Chase's cutting-edge digital tools and personalized advisory services. Compliance and risk management are paramount; you'll navigate complex regulations to safeguard clients and the firm while promoting ethical practices. By analyzing performance data and market trends, you'll identify opportunities to expand our footprint in Brooklyn, such as community outreach programs that build lasting relationships and position JP Morgan Chase as a pillar of financial empowerment. Joining JP Morgan Chase means becoming part of a world-class institution committed to innovation, diversity, and professional growth. As Branch Manager, you'll have access to robust training programs, mentorship from industry leaders, and pathways for career advancement across our global network. This is more than a job—it's an opportunity to make a meaningful difference in the lives of clients in Bedford Stuyvesant, contributing to the economic vitality of Brooklyn while advancing your own expertise in financial services leadership.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Bedford Stuyvesant branch
• Drive branch growth by acquiring new clients and deepening existing relationships through personalized financial solutions
• Ensure compliance with JP Morgan Chase policies, federal regulations, and risk management protocols
• Coach and develop team members to achieve performance goals and foster a culture of hospitality and care
• Monitor branch operations, including sales targets, customer satisfaction scores, and operational efficiency
• Collaborate with district leadership to implement strategic initiatives tailored to the Brooklyn market
• Identify community needs in Bedford Stuyvesant and promote relevant JP Morgan Chase products like mortgages and small business loans
• Handle escalated client issues and resolve them with empathy and expertise
• Analyze branch performance data to optimize service delivery and revenue streams
• Promote a safe, inclusive environment that reflects JP Morgan Chase's commitment to diversity and equity

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and driving branch performance metrics
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills for client interactions
• Ability to work in a fast-paced environment in Brooklyn, NY
• Valid driver's license and willingness to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in an urban, diverse community like Bedford Stuyvesant
• Certification in financial planning or banking operations
• Bilingual proficiency in English and Spanish to serve the local demographic
• Previous leadership role in a major financial institution

Required Skills

• Leadership and team motivation
• Client relationship management
• Financial product knowledge (e.g., loans, investments, deposits)
• Regulatory compliance and risk assessment
• Sales and business development
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Customer service excellence
• Strategic planning and execution
• Diversity and inclusion advocacy
• Digital banking tools proficiency
• Community engagement and networking
• Time management in a high-volume environment
• Coaching and employee development
• Adaptability to local market dynamics in Brooklyn

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JP Morgan Chase's global career mobility and advancement opportunities

JP Morgan Chase is an equal opportunity employer.