Branch Manager - Bowling Green Downtown - Bowling Green, OH

Location: Bowling Green, OH, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase's Bowling Green Downtown location in Bowling Green, OH, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in the heart of the community. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable business growth. In this leadership position within our Consumer & Community Banking division, you will champion JPMorgan Chase's commitment to helping clients achieve their financial goals through personalized banking solutions, including checking and savings accounts, mortgages, small business loans, and wealth management services tailored to the unique needs of the Bowling Green area. Your day-to-day responsibilities will include motivating and developing a team of talented associates, ensuring seamless execution of sales strategies, and maintaining the highest standards of compliance and risk management in line with federal banking regulations. You will analyze branch performance data to identify opportunities for improvement, collaborate with regional partners to align with company-wide initiatives, and actively engage with local businesses and residents to expand our footprint. By creating an inclusive and supportive work environment, you will inspire your team to exceed client expectations and contribute to JPMorgan Chase's reputation as a trusted financial partner in Ohio. This role offers a rewarding opportunity to make a tangible impact in a vibrant community while advancing your career at one of the world's leading financial institutions. With access to robust professional development resources, competitive compensation, and comprehensive benefits, you will thrive in a role that combines strategic leadership with hands-on client service. If you are passionate about banking, community involvement, and team success, join JPMorgan Chase and lead the way in redefining financial experiences at our Bowling Green Downtown branch.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client service and achieve sales goals
• Oversee daily branch operations, ensuring compliance with JPMorgan Chase policies and federal regulations
• Build and maintain strong relationships with local clients, promoting banking products like checking accounts, loans, and investment services
• Drive business growth by identifying opportunities in the Bowling Green community and developing targeted outreach strategies
• Monitor branch performance metrics, including customer satisfaction scores and deposit growth, and implement improvement plans
• Foster a culture of hospitality and care, embodying JPMorgan Chase's commitment to exceptional employee and client experiences
• Manage risk and resolve escalated client issues to ensure a secure and positive banking environment
• Collaborate with regional leadership to align branch initiatives with broader company objectives
• Conduct training sessions for staff on product knowledge, sales techniques, and regulatory compliance
• Represent JPMorgan Chase in local community events to enhance brand visibility and engagement

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and driving branch performance metrics
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills to build client relationships
• Ability to analyze financial data and make informed business decisions
• Valid driver's license and willingness to travel within the local area

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience in community banking or small business lending
• Previous leadership role in a JPMorgan Chase branch or similar institution
• Bilingual proficiency in English and Spanish to serve diverse clients
• Knowledge of digital banking tools and fintech innovations

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Data analysis and performance reporting
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Customer service orientation
• Strategic planning and execution
• Digital banking proficiency
• Community engagement and networking
• Time management and organizational skills
• Adaptability to changing market conditions
• Coaching and mentoring

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility and advancement opportunities

JP Morgan Chase is an equal opportunity employer.