Branch Manager - Broad St and Willow Lawn - Richmond, VA

Location: Richmond, VA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Broad St and Willow Lawn location in Richmond, VA, you will lead a dynamic team dedicated to providing unparalleled client experiences in the financial services industry. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from driving sales of innovative banking products like Chase checking accounts, mortgages, and wealth management solutions to ensuring seamless service delivery. Your role is pivotal in cultivating a welcoming environment where clients feel valued and empowered to achieve their financial goals, while motivating your team to exceed performance benchmarks in a competitive retail banking landscape. In this leadership position, you will collaborate closely with district and regional teams to align branch strategies with JP Morgan Chase's global objectives, including sustainable growth and community engagement in the Richmond area. You will be responsible for talent development, fostering an inclusive culture that promotes diversity and professional advancement. By leveraging data-driven insights, you will identify opportunities to enhance client retention and acquisition, all while maintaining rigorous adherence to banking regulations such as those set by the FDIC and OCC. This role demands a blend of strategic vision and hands-on management to navigate the evolving demands of digital banking and personalized financial advice. Joining JP Morgan Chase means becoming part of a prestigious institution renowned for its integrity and innovation in finance. As Branch Manager, you will contribute to our mission of enabling economic opportunity for all, while benefiting from robust professional development resources and a supportive network. If you are passionate about leading with empathy, excelling in client-centric service, and driving results in a vibrant community like Richmond, this position offers a rewarding path to advance your career in financial services.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences at the Broad St and Willow Lawn branch in Richmond, VA
• Drive branch performance by achieving sales targets for deposit, loan, and investment products
• Foster a culture of hospitality and care, ensuring every client interaction reflects JP Morgan Chase's commitment to excellence
• Oversee daily branch operations, including risk management, compliance, and security protocols
• Coach and develop team members through training, performance reviews, and career growth opportunities
• Build and maintain relationships with local businesses and community organizations to expand JP Morgan Chase's presence
• Monitor key performance indicators and implement strategies to improve client satisfaction and employee engagement
• Ensure adherence to all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Collaborate with district leadership to align branch goals with broader company objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the Richmond area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-volume retail banking setting
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish
• Previous leadership role within JP Morgan Chase or a similar financial institution

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Problem-solving and decision-making
• Customer service orientation
• Data analysis and performance metrics
• Communication (verbal and written)
• Time management and organization
• Coaching and mentoring
• Adaptability to changing market conditions
• Proficiency in banking software and Microsoft Office
• Conflict resolution
• Strategic planning

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.