Branch Manager - Brooklyn East, NY

Location: Brooklyn, NY, United States

Job Family: Branch Managers

About the Role

At JPMorgan Chase, we are committed to delivering exceptional financial services that empower our clients to achieve their goals. As a Branch Manager in our Brooklyn East, NY location, you will lead a dynamic team in providing personalized banking solutions while embodying our core values of hospitality and care. This role is pivotal in creating a welcoming environment for diverse clients in the vibrant Brooklyn community, driving branch success through innovative strategies and unwavering integrity. You will oversee all aspects of branch operations, from client onboarding to complex financial advising, ensuring every interaction reflects the high standards of one of the world's leading financial institutions. Your primary focus will be on fostering team excellence and client loyalty. By motivating your staff to exceed performance targets in areas like consumer lending, small business services, and wealth management referrals, you will contribute to the growth of our Brooklyn East branch. Compliance and risk management are non-negotiable; you will navigate federal regulations and internal policies to safeguard our clients and the firm. Additionally, you will engage with the local community through events and partnerships, strengthening JPMorgan Chase's presence as a trusted partner in Brooklyn's economic landscape. We seek a passionate leader who thrives in a collaborative, fast-paced setting. With your expertise in financial services, you will mentor emerging talent, analyze key metrics to optimize operations, and adapt to evolving industry trends. Joining JPMorgan Chase means access to unparalleled resources for professional growth, including leadership training and networking opportunities. If you are ready to make a meaningful impact in a role that combines strategic oversight with hands-on client service, apply today to lead our Brooklyn East team toward continued success.

Key Responsibilities

• Lead and motivate a team of bankers and associates to deliver outstanding client experiences in the Brooklyn East branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with all JPMorgan Chase policies, federal regulations, and risk management protocols
• Foster a culture of hospitality, care, and inclusion to enhance employee engagement and client loyalty
• Analyze branch metrics and implement strategies to improve operational efficiency and profitability
• Build community relationships through local events and partnerships in Brooklyn East
• Mentor and develop team members, providing coaching on product knowledge and customer service skills
• Oversee daily branch operations, including cash handling, security, and facility maintenance
• Collaborate with district leadership to align branch goals with broader JPMorgan Chase objectives
• Identify opportunities for client referrals to wealth management and other Chase services

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and willingness to travel within Brooklyn East area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a diverse urban market like Brooklyn
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve local community
• Previous leadership role in a major financial institution

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Strategic planning and execution
• Customer service excellence
• Multicultural sensitivity and inclusivity
• Proficiency in banking software and CRM tools
• Public speaking and community engagement
• Time management and prioritization
• Adaptability to changing market conditions
• Coaching and employee development

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for career advancement
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness facilities or wellness stipends at select locations
• Parental leave and family support benefits tailored to work-life balance

JP Morgan Chase is an equal opportunity employer.