Branch Manager - Buffalo, NY

Location: Buffalo, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase in Buffalo, NY, you will lead a dynamic team in delivering exceptional client experiences that reflect our core values of hospitality and care. In this pivotal role within our Consumer & Community Banking division, you will oversee daily branch operations, drive business growth, and ensure a welcoming environment where clients feel valued and empowered to achieve their financial goals. Drawing on JPMorgan Chase's global expertise, you will champion innovative financial solutions tailored to the diverse needs of the Buffalo community, from personal banking to investment advisory services, while upholding the highest standards of integrity and compliance. Your leadership will be instrumental in fostering a high-performing team culture, where associates are motivated to exceed sales targets and provide personalized service. You will collaborate with regional partners to implement strategies that enhance client retention and acquisition, leveraging data-driven insights to optimize branch performance. At JPMorgan Chase, we prioritize employee development, offering robust training programs and career advancement opportunities to help you and your team thrive in the evolving financial services landscape. Joining our Buffalo branch means becoming part of a legacy of excellence at one of the world's leading financial institutions. You will contribute to community initiatives that strengthen local ties, such as financial literacy programs, while benefiting from competitive compensation and comprehensive support. If you are passionate about leading with empathy, driving results, and making a meaningful impact, this role offers the platform to elevate your career at JPMorgan Chase.

Key Responsibilities

• Lead and motivate a team of bankers and associates to deliver outstanding client experiences in line with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales goals for deposits, loans, investments, and other financial products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Foster a positive work environment that promotes employee development and retention
• Build and maintain relationships with local businesses and community organizations in Buffalo to expand JPMorgan Chase's presence
• Monitor branch operations, including risk management and audit readiness
• Provide coaching and training to staff on product knowledge and client service best practices
• Analyze branch metrics and implement strategies to improve efficiency and client satisfaction
• Collaborate with regional leadership to align branch initiatives with broader JPMorgan Chase goals
• Handle escalated client issues to resolve them promptly and enhance loyalty

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets
• Strong understanding of banking regulations and compliance standards
• Valid driver's license and ability to travel within the Buffalo, NY area
• Series 6 and 63 licenses or willingness to obtain them
• Experience in customer relationship management in a financial services environment

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience as a branch manager or assistant manager at a major bank
• Knowledge of local Buffalo market dynamics and community engagement
• Bilingual proficiency in English and Spanish to serve diverse clientele
• Certification in leadership or financial planning (e.g., CFP)

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Communication (verbal and written)
• Strategic planning and execution
• Coaching and employee development
• Proficiency in banking software (e.g., core systems, CRM tools)
• Community engagement and networking
• Time management and multitasking
• Adaptability to changing market conditions
• Ethical decision-making in high-stakes environments

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.