Branch Manager - Central PA Market - Camp Hill, PA

Location: Camp Hill, PA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in JP Morgan Chase's Central PA Market at our Camp Hill, PA location, you will play a pivotal role in delivering exceptional client and employee experiences while driving the success of our retail banking operations. Embodying our core values of hospitality and care, you will lead a dynamic team in providing personalized financial solutions, from everyday banking to complex investment advice. In this high-impact position, you will oversee branch activities, foster a culture of inclusion and innovation, and contribute to JP Morgan Chase's mission of enabling economic opportunity for clients in the Central Pennsylvania community. Your leadership will ensure seamless integration of digital and traditional banking services, helping clients achieve their financial goals in a competitive landscape. Key to your success will be your ability to motivate and develop a diverse team of associates, achieving sales targets for products like Chase checking accounts, mortgages, credit cards, and wealth management services. You will collaborate with market executives to align branch strategies with broader JP Morgan Chase initiatives, such as sustainable finance and community reinvestment efforts. Compliance and risk management are paramount; you will uphold the highest standards of regulatory adherence, including anti-money laundering protocols and consumer protection laws, while monitoring key performance indicators to optimize branch efficiency and client satisfaction. This role offers the opportunity to make a tangible impact in Camp Hill and surrounding areas, building lasting relationships with local businesses and residents. At JP Morgan Chase, we invest in your growth through robust training programs and career advancement paths, empowering you to thrive in the evolving financial services industry. Join us to lead with purpose, innovate boldly, and create meaningful experiences that strengthen our position as a trusted financial partner.

Key Responsibilities

• Lead branch operations to deliver exceptional client experiences, embodying JP Morgan Chase's hospitality and care principles
• Drive sales and growth by promoting banking products, investments, and advisory services to meet or exceed targets
• Manage and develop a team of associates, providing coaching, performance feedback, and career development opportunities
• Ensure compliance with all federal, state, and internal policies, including risk management and audit requirements
• Build and maintain relationships with local businesses and community organizations in the Central PA market
• Monitor branch performance metrics, including client satisfaction scores and operational efficiency
• Implement digital banking initiatives to enhance client engagement and accessibility
• Handle escalated client issues and resolve them in alignment with JP Morgan Chase's service standards
• Collaborate with market leaders to align branch strategies with broader regional goals
• Foster a culture of inclusion, innovation, and ethical decision-making within the branch

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services, with at least 2 years in a leadership or management role
• Proven track record of achieving sales and service targets in a branch or customer-facing environment
• Strong understanding of banking products, including deposits, loans, investments, and digital banking solutions
• Ability to lead and motivate a team in a high-volume, client-focused setting
• Compliance with all regulatory requirements, including FINRA and state banking regulations
• Valid driver's license and ability to travel within the Central PA market as needed

Preferred Qualifications

• Advanced degree or certification such as MBA, CFP, or Series 6/7 licenses
• Experience managing a branch in a competitive market like Central Pennsylvania
• Background in community banking with a focus on small business and consumer lending
• Proficiency in JP Morgan Chase's core banking systems and CRM tools
• Demonstrated success in fostering diversity and inclusion within teams

Required Skills

• Leadership and team management
• Client relationship building and sales acumen
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Performance metrics analysis and reporting
• Digital banking and technology proficiency
• Conflict resolution and problem-solving
• Communication (verbal and written)
• Strategic planning and execution
• Customer service excellence
• Diversity and inclusion advocacy
• Budgeting and financial forecasting
• Community engagement and networking
• Coaching and employee development
• Adaptability in a dynamic financial services environment

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and leadership training
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs with gym memberships, mental health support, and fitness reimbursements
• Flexible work arrangements and commuter benefits for Central PA locations

JP Morgan Chase is an equal opportunity employer.