Branch Manager - Central Park East - New York, NY

Location: New York, NY, United States

Job Family: Branch Managers

About the Role

As the Branch Manager for our Central Park East location in New York, NY, you will play a pivotal role in delivering JPMorgan Chase's renowned commitment to hospitality and care. Overseeing daily operations of a dynamic branch in one of the world's most iconic urban neighborhoods, you will lead a team dedicated to providing personalized financial solutions to a diverse clientele, from local residents to high-net-worth individuals. Your leadership will drive exceptional client experiences while ensuring the branch meets key performance indicators in areas like deposit growth, loan origination, and customer satisfaction. Embodying our core values, you will create an inclusive environment that reflects the vibrant energy of New York City, fostering long-term relationships through expert advice on products such as Chase checking accounts, mortgages, credit cards, and wealth management services. In this role, you will collaborate closely with district and regional leaders to implement JPMorgan Chase's strategic initiatives tailored to the competitive New York market. This includes leveraging cutting-edge digital tools to enhance client interactions and streamline operations, while maintaining rigorous adherence to banking regulations and risk management protocols. You will mentor your team, promoting professional growth through JPMorgan's robust training programs, and analyze branch data to identify opportunities for improvement. Success in this position requires a passion for financial services, a client-first mindset, and the ability to navigate the fast-paced demands of a high-traffic branch serving the Central Park East community. JPMorgan Chase offers a supportive environment where your contributions directly impact our mission to enable economic opportunity for all. Join us to lead with integrity, innovate in financial services, and build a rewarding career in one of the most prestigious institutions in global banking. This position is ideal for a seasoned leader ready to make a meaningful difference in clients' financial journeys while advancing within a Fortune 500 company.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences and achieve branch performance targets
• Drive business growth through proactive client acquisition, cross-selling of JPMorgan Chase products like checking, savings, loans, and investment services
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Foster a culture of hospitality and care, embodying JPMorgan Chase's commitment to client-centric service in the vibrant Central Park East community
• Monitor and analyze branch metrics, such as customer satisfaction scores and deposit growth, to optimize operations
• Mentor and develop team members through coaching, performance reviews, and training on JPMorgan's digital banking tools
• Collaborate with district leadership to implement strategic initiatives and respond to local market dynamics in New York
• Manage risk by conducting regular audits and ensuring secure handling of sensitive financial data
• Promote inclusive hiring and support diversity initiatives within the branch to reflect the diverse population of New York, NY

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to thrive in a fast-paced, high-volume branch setting in a major urban market like New York
• Series 6 and 7 licenses or willingness to obtain them

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a competitive market such as New York City
• Bilingual proficiency, particularly in Spanish, to serve diverse Central Park East clientele
• Previous leadership role in a JPMorgan Chase branch or similar financial institution
• Certification in financial planning or wealth management

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (e.g., deposits, loans, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Customer service excellence
• Conflict resolution
• Digital banking tools proficiency (e.g., Chase Mobile app, online platforms)
• Strategic planning
• Multitasking in a high-pressure environment
• Communication (verbal and written)
• Coaching and mentoring
• Problem-solving
• Cultural sensitivity for diverse client base

Benefits

• Competitive base salary plus performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Relocation assistance if applicable for the New York location

JP Morgan Chase is an equal opportunity employer.