Branch Manager - Central Virginia Market

Location: Richmond, VA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Central Virginia Market at JPMorgan Chase, you will play a pivotal role in delivering our commitment to exceptional client and employee experiences. Based in Richmond, VA, you will lead a dynamic team in a high-energy branch environment, embodying our core values of hospitality and care. Your leadership will drive the branch's success by fostering strong client relationships, achieving key performance metrics, and ensuring seamless operations that align with JPMorgan Chase's reputation as a trusted financial partner. This position offers the opportunity to make a tangible impact in the local community while advancing your career in one of the world's leading financial institutions. In this role, you will oversee all aspects of branch management, from coaching associates to maximize sales of products like checking accounts, mortgages, and investment services, to maintaining strict adherence to banking regulations. You will analyze local market trends in Central Virginia to customize solutions that meet the unique needs of diverse clients, including small businesses and individuals. By promoting digital banking initiatives and collaborating with other JPMorgan Chase divisions, such as Chase Private Client, you will expand our footprint and enhance client loyalty. Your focus on employee development will create a supportive culture that drives retention and performance. JPMorgan Chase provides robust support for your success, including access to cutting-edge technology, ongoing training, and a collaborative network of industry experts. This Branch Manager position is ideal for a seasoned professional passionate about financial services and community impact. Join us to lead with purpose, innovate in retail banking, and contribute to our mission of enabling economic opportunity for all in the Richmond area.

Key Responsibilities

• Lead and coach a team of branch associates to deliver exceptional client experiences aligned with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposit, loan, and investment products
• Oversee daily branch operations, ensuring compliance with federal and state banking regulations
• Build and maintain relationships with local businesses and community organizations in Central Virginia
• Monitor and manage branch financials, including budgeting, forecasting, and expense control
• Implement strategies to enhance employee engagement and professional development
• Identify opportunities for client referrals to other JPMorgan Chase lines of business, such as wealth management
• Conduct regular client outreach and resolve escalated service issues to foster loyalty
• Analyze market trends in Richmond, VA, to tailor financial solutions for local clients

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Experience in managing branch operations, including P&L responsibilities
• Valid driver's license and ability to travel within the Central Virginia market

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience in the Central Virginia market or similar regional banking environments
• Demonstrated success in driving digital banking adoption and client acquisition
• Bilingual proficiency in English and Spanish to serve diverse client bases

Required Skills

• Leadership and team motivation
• Client relationship management
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Budgeting and financial analysis
• Problem-solving and decision-making
• Communication and presentation skills
• Customer service excellence
• Digital banking tools proficiency
• Conflict resolution
• Strategic planning
• Data analysis and reporting
• Community engagement
• Adaptability to market changes

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career advancement
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Relocation assistance for eligible positions within the Central Virginia market

JP Morgan Chase is an equal opportunity employer.