Branch Manager - Chapel Hill Univeristy Pl - Chapel Hill, NC

Location: Chapel Hill, NC, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase's Chapel Hill University Place location in Chapel Hill, NC, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the most vibrant university communities in the Southeast. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from driving sales of innovative financial products like checking accounts, mortgages, and investment services to ensuring seamless client interactions that build lasting relationships. In this high-energy environment near the University of North Carolina, you will foster a culture of inclusion and excellence, motivating your team to exceed performance targets and contribute to the local economy through targeted community initiatives. Your leadership will be instrumental in navigating the unique demands of a diverse clientele, including students, faculty, and local residents, while maintaining strict adherence to JPMorgan Chase's rigorous compliance standards and risk management protocols. You will collaborate with regional partners to implement growth strategies, analyze branch metrics using advanced tools, and resolve complex client needs with empathy and expertise. This position offers the opportunity to make a tangible impact on clients' financial journeys, from helping young professionals secure their first home loans to advising on retirement planning, all while advancing your career within a global leader in financial services. JPMorgan Chase is committed to creating an inclusive workplace where every team member can thrive. As Branch Manager, you will receive comprehensive support, including ongoing training in digital banking innovations and leadership development programs. Join us to not only manage a successful branch but also to embody our promise of putting clients at the heart of everything we do, contributing to the prosperity of the Chapel Hill community and beyond.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance goals
• Oversee daily branch operations, including sales of deposit, loan, and investment products
• Ensure compliance with all federal and state banking regulations and JPMorgan Chase policies
• Build and maintain relationships with local businesses and the University of North Carolina community in Chapel Hill
• Drive business growth through proactive client outreach and community engagement initiatives
• Monitor branch performance metrics and implement strategies to improve efficiency and customer satisfaction
• Provide coaching and development to team members to foster career growth within JPMorgan Chase
• Manage risk and resolve escalated client issues with empathy and professionalism
• Collaborate with regional leadership to align branch activities with broader company objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-traffic university or community setting
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency, particularly in Spanish, given the diverse Chapel Hill community
• Previous leadership role in a JPMorgan Chase branch or similar institution

Required Skills

• Leadership and team management
• Customer relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Problem-solving and decision-making
• Communication (verbal and written)
• Analytical thinking for performance metrics
• Coaching and mentoring
• Time management and organizational skills
• Adaptability in a dynamic environment
• Proficiency in banking software and Microsoft Office
• Community engagement and networking
• Empathy and hospitality focus
• Strategic planning

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.