Branch Manager - Charlotte Central Area - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Charlotte Central Area at JP Morgan Chase, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's most vibrant financial hubs. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving growth in deposits, loans, and wealth management services. In this leadership position, you will inspire your team to exceed performance goals, ensure seamless integration of digital and in-person banking solutions, and contribute to JP Morgan Chase's reputation as a trusted partner in the financial services industry. Your efforts will directly impact the Charlotte community, supporting local businesses and families with tailored financial advice and innovative products. Key to success in this role is your ability to navigate the complexities of retail banking in a competitive urban market. You will manage daily operations, including compliance with federal regulations, risk mitigation, and fraud prevention, all while cultivating a high-performing, inclusive team environment. Collaborating with district and regional leaders, you will develop strategies to expand JP Morgan Chase's footprint in Charlotte, leveraging data-driven insights to optimize branch efficiency and client satisfaction. This position demands a blend of strategic vision and hands-on management, ensuring that every interaction reflects our commitment to putting clients at the center of everything we do. Joining JP Morgan Chase means becoming part of a global leader in financial services, with opportunities for career advancement and professional growth. As Branch Manager, you will have access to cutting-edge resources, ongoing training in emerging banking technologies, and a supportive network of industry experts. If you are passionate about leadership, client advocacy, and making a tangible difference in the Charlotte Central Area, this role offers a rewarding path to shape the future of banking at one of the world's most respected institutions.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences and drive branch performance
• Oversee daily branch operations, ensuring adherence to JP Morgan Chase policies and regulatory standards
• Develop and implement strategies to grow deposits, loans, and investment products in the Charlotte Central Area
• Foster a culture of hospitality, care, and inclusion among employees and clients
• Conduct performance reviews, coaching, and talent development for branch staff
• Manage risk and compliance activities, including audits and fraud prevention measures
• Build community relationships through local events and partnerships in Charlotte
• Analyze branch metrics and financial reports to optimize efficiency and profitability
• Collaborate with district leadership to align branch goals with broader JP Morgan Chase objectives
• Ensure seamless integration of digital banking tools with in-person services

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service targets
• Strong understanding of banking regulations and compliance requirements
• Valid driver's license and ability to travel within the Charlotte Central Area
• Series 6 and 63 licenses or willingness to obtain them
• Experience in customer relationship management within a branch environment

Preferred Qualifications

• Master's degree in business or finance
• 7+ years in progressive banking leadership roles at a major financial institution
• Bilingual proficiency in English and Spanish to serve diverse Charlotte communities
• Certification in financial planning or risk management
• Previous experience managing a high-volume branch in an urban setting

Required Skills

• Leadership and team motivation
• Customer service excellence
• Financial product knowledge (loans, deposits, investments)
• Sales and relationship building
• Regulatory compliance and risk management
• Data analysis and reporting
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organizational skills
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Community engagement
• Coaching and mentoring
• Adaptability to fast-paced environments

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Parental leave and family support benefits tailored to work-life balance

JP Morgan Chase is an equal opportunity employer.