Branch Manager - Cheshire Highland Ave - Cheshire, CT

Location: Cheshire, CT, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Cheshire Highland Ave location in Cheshire, CT, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in a high-performing retail banking environment. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable business growth. In this leadership position, you will inspire your team to exceed sales targets, promote innovative financial solutions, and ensure seamless service delivery that aligns with JP Morgan Chase's reputation as a trusted global financial leader. Your focus will be on creating an inclusive atmosphere where both clients and employees feel valued, supported, and empowered to achieve their financial goals. Key to success in this role is your ability to navigate the complexities of the financial services industry, including regulatory compliance, risk management, and product expertise in areas such as consumer banking, lending, and wealth management. You will collaborate closely with district and regional leaders to implement strategic initiatives that enhance branch performance and community engagement. By leveraging data-driven insights, you will identify opportunities to deepen client relationships, cross-sell relevant products like Chase checking accounts, mortgages, and investment services, and contribute to the overall profitability of the branch. At JP Morgan Chase, we prioritize ethical practices and innovation, and as Branch Manager, you will model these principles to build long-term loyalty in the Cheshire community. This position offers a rewarding opportunity to grow your career within one of the world's largest financial institutions, with access to extensive training, mentorship, and advancement pathways. If you are passionate about leadership, client-centric service, and the impact of financial empowerment, join our team at the Cheshire Highland Ave branch and help shape the future of banking for our clients.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and meet performance goals
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Drive business growth by identifying client needs and recommending tailored financial products and services
• Foster a culture of hospitality, care, and inclusion within the branch
• Manage risk and resolve escalated client issues to maintain high satisfaction levels
• Conduct performance reviews, coaching, and development for team members
• Collaborate with district leadership to implement strategic initiatives
• Monitor branch metrics, including sales, deposits, and loan volumes, to optimize performance
• Ensure adherence to security protocols and audit readiness

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets
• Strong understanding of banking regulations and compliance requirements
• Valid driver's license and ability to travel within the local area
• Experience in customer relationship management within a branch environment

Preferred Qualifications

• MBA or advanced degree in finance
• Previous experience as a branch manager or assistant manager at a major financial institution
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse client bases

Required Skills

• Leadership and team management
• Customer service excellence
• Financial product knowledge (e.g., loans, deposits, investments)
• Sales and relationship-building
• Regulatory compliance and risk management
• Problem-solving and decision-making
• Communication (verbal and written)
• Analytical thinking for performance metrics
• Coaching and employee development
• Time management and organizational skills
• Proficiency in banking software and Microsoft Office
• Adaptability to changing market conditions
• Conflict resolution
• Strategic planning
• Cultural sensitivity and inclusivity

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.