Branch Manager - CO Metro Southeast

Location: Highlands Ranch, CO, United States

Job Family: Branch Managers

About the Role

As a Branch Manager for JP Morgan Chase in the CO Metro Southeast region, based in Highlands Ranch, CO, you will play a pivotal role in delivering exceptional client and employee experiences that reflect our core values of hospitality and care. In this leadership position within our Branch Managers category, you will oversee daily operations of a dynamic retail banking branch, driving growth in key financial services such as consumer banking, small business lending, and wealth management solutions. Your focus will be on creating a welcoming environment where clients feel valued and empowered to achieve their financial goals, while inspiring your team to exceed performance metrics in a competitive Denver-area market. Key to success in this role is your ability to lead a diverse team of 10-15 associates, fostering a culture of collaboration, continuous learning, and accountability. You will implement Chase's client-centric strategies, leveraging tools like our award-winning mobile app and digital platforms to enhance service delivery. Responsibilities include coaching staff on sales techniques for products like Chase Sapphire credit cards, home equity lines, and investment advisory services, while ensuring strict adherence to industry regulations such as Dodd-Frank and FDIC guidelines. By analyzing branch data and local market trends, you will identify opportunities to expand our footprint in the southeast metro area, building lasting partnerships with community stakeholders. At JP Morgan Chase, we invest in our leaders through robust development programs, competitive compensation, and a supportive work culture that prioritizes work-life balance. This position offers the chance to make a tangible impact on clients' lives while advancing your career in one of the world's leading financial institutions. If you are passionate about financial services, excel in people management, and are committed to excellence in the Highlands Ranch community, join us to shape the future of banking.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences, embodying JP Morgan Chase's hospitality and care principles
• Drive branch performance by achieving sales targets for deposits, loans, investments, and other financial products
• Foster a positive, inclusive work environment that motivates employees and promotes professional development
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Build and maintain strong relationships with local businesses and community organizations in Highlands Ranch and surrounding areas
• Monitor branch operations, including cash handling, security, and audit readiness, to mitigate risks
• Utilize data analytics to identify client needs and tailor financial solutions, such as mortgages, credit cards, and wealth management services
• Collaborate with regional leadership to implement Chase's strategic initiatives and support market expansion
• Handle escalated client issues with empathy and efficiency to enhance satisfaction and loyalty
• Conduct regular training sessions on product knowledge, sales techniques, and customer service best practices

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to thrive in a fast-paced, target-driven environment with a focus on client-centric service
• Valid driver's license and ability to travel within the CO Metro Southeast area as needed

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Experience managing a high-volume branch in a competitive market like the Denver metro area
• Demonstrated success in driving deposit growth and loan origination in community banking
• Familiarity with digital banking tools and CRM systems used at JP Morgan Chase
• Previous leadership role in a hospitality-focused service industry

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and reporting
• Customer service excellence
• Problem-solving and conflict resolution
• Strategic planning and goal setting
• Digital banking platform proficiency
• Communication (verbal and written)
• Time management and prioritization
• Adaptability to changing market conditions
• Community engagement and networking
• Coaching and employee development

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 16 weeks of paid parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based annual bonuses and long-term incentive compensation
• Flexible work arrangements and commuter benefits for the CO Metro Southeast location

JP Morgan Chase is an equal opportunity employer.