Branch Manager - Columbia Area - Columbia, SC

Location: Columbia, SC, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Columbia Area for JP Morgan Chase, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the Southeast's growing markets. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable business growth. In this leadership position, you will champion JP Morgan Chase's values of integrity, innovation, and inclusion, ensuring that every interaction reflects our dedication to helping clients achieve their financial goals. Located in vibrant Columbia, SC, this role offers the opportunity to make a tangible impact in the local community through personalized banking solutions and strategic initiatives. Your primary focus will be on building and motivating a high-performing team of associates who provide top-tier service in retail banking, lending, and wealth management. You will analyze market trends specific to the Columbia region, identify opportunities for client acquisition, and implement tailored strategies to meet sales targets while maintaining strict adherence to regulatory standards. By leveraging JP Morgan Chase's robust digital platforms and resources, you will enhance operational efficiency and promote seamless client experiences, whether in-branch or through mobile banking. Additionally, you will collaborate with regional partners to execute community programs that strengthen our brand presence and support economic development in South Carolina. Success in this role requires a passion for people and finance, with the ability to navigate complex challenges in a competitive financial services landscape. At JP Morgan Chase, we invest in your growth through comprehensive training, mentorship, and career progression opportunities, empowering you to advance within our global organization. Join us to lead with purpose, innovate for clients, and contribute to a legacy of excellence in banking.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Drive business growth through proactive client acquisition, relationship building, and cross-selling of financial products like loans, deposits, and investment services
• Foster a culture of hospitality, care, and inclusion, aligning with JP Morgan Chase's core values
• Monitor branch performance metrics, including sales, customer satisfaction scores, and operational efficiency
• Collaborate with regional leaders to implement strategic initiatives and community outreach programs in the Columbia area
• Manage risk and resolve escalated client issues to maintain trust and loyalty
• Conduct coaching sessions and performance reviews to develop team members' skills
• Ensure adherence to security protocols and audit readiness for branch facilities
• Promote digital banking adoption to enhance client convenience and branch productivity

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the Columbia area

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience managing a branch or team in a major financial institution
• Knowledge of local Columbia market dynamics and community engagement
• Bilingual proficiency in English and Spanish
• Previous experience with digital banking tools and fintech integrations

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (e.g., mortgages, investments)
• Regulatory compliance and risk management
• Data analysis and performance reporting
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organizational skills
• Digital literacy in banking software
• Community engagement and networking
• Coaching and mentoring
• Adaptability to changing market conditions
• Attention to detail in operational processes

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career advancement
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Columbia-area employees

JP Morgan Chase is an equal opportunity employer.