Branch Manager - Columbus East - Columbus, OH

Location: Gahanna, OH, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Columbus East location in Gahanna, OH, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee daily branch operations, drive business growth through innovative sales strategies, and ensure seamless integration of digital and traditional banking services. This position demands a passion for financial services, with a focus on helping clients in the Columbus area achieve their financial goals through personalized advice on deposits, lending, investments, and wealth management solutions. Your leadership will be key in fostering a high-performing team environment, where employee development and client satisfaction are paramount. You will collaborate with regional partners to align branch initiatives with JP Morgan Chase's broader mission of empowering economic progress. Responsibilities include monitoring key performance indicators, ensuring adherence to stringent regulatory standards, and cultivating community relationships to expand our footprint in the local market. With a commitment to diversity and inclusion, you will create an welcoming atmosphere that reflects the vibrant community of Gahanna and Columbus East. Joining JP Morgan Chase means becoming part of a global leader in financial services, with access to cutting-edge resources and career growth opportunities. This role offers the chance to make a tangible impact on clients' lives while advancing your professional journey in a supportive, innovative culture. If you thrive in a fast-paced retail banking setting and are dedicated to excellence, we invite you to lead our Gahanna branch toward continued success.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Gahanna branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with JP Morgan Chase policies, federal regulations, and risk management protocols
• Foster a culture of hospitality, care, and employee development within the team
• Build and maintain relationships with local businesses and community organizations in Columbus East
• Monitor branch operations, including cash handling, security, and customer service metrics
• Implement strategies to enhance digital and in-person banking services for clients
• Conduct performance reviews, coaching, and training for branch staff
• Analyze market trends to identify opportunities for client growth and retention
• Collaborate with regional leadership to align branch goals with broader JP Morgan Chase objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to drive customer acquisition and retention in a competitive market
• Experience with financial products including deposits, loans, and investments

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA or CFP)
• Prior experience managing a branch in a high-volume retail environment
• Knowledge of digital banking tools and customer relationship management systems
• Demonstrated success in community engagement and local networking
• Bilingual proficiency to serve diverse client bases in Columbus, OH

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance expertise
• Risk assessment and management
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis and reporting
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Community engagement
• Coaching and mentoring
• Adaptability to fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility and advancement opportunities

JP Morgan Chase is an equal opportunity employer.