Branch Manager - Connecticut South - Greenwich, CT

Location: Greenwich, CT, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase's Greenwich, CT location in the Connecticut South region, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of our premier retail banking branches. Embodying Chase's commitment to hospitality and care, you will oversee operations that cater to the sophisticated needs of high-net-worth individuals and businesses in this affluent area. Your leadership will drive branch success by fostering strong client relationships, achieving key performance metrics, and ensuring seamless integration of digital and traditional banking services. This position offers the opportunity to contribute to JPMorgan Chase's legacy as a global leader in financial services, where innovation meets personalized care. In this role, you will manage a team of talented associates, providing coaching and development to help them excel in sales, service, and compliance. You will be responsible for cultivating a welcoming branch atmosphere that aligns with Chase's brand promise, while navigating the complexities of regulatory requirements in the financial services industry. From identifying cross-selling opportunities for wealth management products to resolving client inquiries with empathy and expertise, your daily efforts will directly impact client satisfaction and loyalty. Collaboration with regional leaders will enable you to implement tailored strategies that resonate with Greenwich's diverse clientele, including professionals and families seeking comprehensive banking solutions. JPMorgan Chase values leaders who prioritize both people and performance, offering robust support through our extensive training resources and career advancement pathways. As Branch Manager, you will have the chance to grow within a firm renowned for its stability and innovation, contributing to initiatives that enhance financial inclusion and community engagement in Connecticut. If you are passionate about building lasting client partnerships and leading with integrity, this role provides a rewarding platform to advance your career in retail banking.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences aligned with Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposits, loans, investments, and credit products
• Foster a positive work environment that promotes employee development, retention, and adherence to Chase's core values
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Build and maintain relationships with high-net-worth clients in Greenwich, identifying opportunities for wealth management referrals
• Oversee daily branch operations, including cash handling, security, and facility maintenance
• Implement digital tools and training to enhance client engagement through Chase mobile and online platforms
• Conduct regular performance reviews and coaching sessions to elevate team capabilities
• Collaborate with district leadership to execute market-specific strategies for the Connecticut South region
• Monitor branch metrics and report on key performance indicators to senior management

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance, and risk management practices
• Valid driver's license and ability to travel within the Connecticut South region
• Experience in customer relationship management within a high-net-worth client base

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience managing a Chase branch or similar financial institution outlet
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse Greenwich clientele
• Demonstrated success in digital banking initiatives and client onboarding

Required Skills

• Leadership and team motivation
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Communication (verbal and written)
• Problem-solving
• Time management
• Adaptability to fast-paced environments
• Networking in affluent communities
• Coaching and mentoring

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs through Chase University and leadership training
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Greenwich location

JP Morgan Chase is an equal opportunity employer.