Branch Manager- Coolidge Vernon- Huntington Woods, MI

Location: Huntington Woods, MI, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Coolidge Vernon location in Huntington Woods, MI, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering deep client relationships to driving sales of innovative banking solutions like Chase checking accounts, mortgages, and wealth management services. In this community-focused role, you will connect with Huntington Woods residents and local businesses, ensuring that every interaction reflects JP Morgan Chase's commitment to trust, innovation, and personalized financial guidance in the competitive financial services landscape. Your leadership will be key to creating a high-performing team environment where associates thrive through ongoing coaching and development. You will monitor key performance indicators, such as client satisfaction (CSAT) scores and net promoter scores (NPS), while ensuring strict adherence to banking regulations including Dodd-Frank, BSA, and FDIC guidelines. By leveraging JP Morgan Chase's cutting-edge digital platforms, you will empower clients to manage their finances seamlessly, whether in-branch or online, contributing to our goal of sustainable growth in retail banking. This position offers the opportunity to make a tangible impact in a vibrant Michigan community while advancing your career within a global powerhouse. Join JP Morgan Chase, where your expertise in financial services will help clients achieve their dreams, from homeownership to retirement planning, all while benefiting from our renowned culture of inclusion and professional advancement.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance goals
• Oversee daily branch operations, including sales of banking products like checking accounts, loans, and investment services
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Build and maintain relationships with local businesses and community organizations in Huntington Woods to drive client acquisition
• Monitor branch performance metrics, such as customer satisfaction scores and deposit growth, and implement improvement strategies
• Provide coaching and development to team members to foster a culture of hospitality and professional growth
• Manage risk and resolve escalated client issues to uphold JP Morgan Chase's reputation for trust and reliability
• Collaborate with district leadership to align branch activities with broader company objectives
• Promote digital banking solutions to enhance client convenience and efficiency

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-growth market
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency, particularly in languages spoken in the Huntington Woods community
• Prior experience with JP Morgan Chase products and services

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Data analysis and performance metrics
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Coaching and mentoring
• Digital banking tools proficiency
• Time management and organization
• Adaptability in dynamic environments
• Community engagement
• Strategic planning

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.