Branch Manager - CT Central Market - Southport, CT

Location: Southport, CT, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in JP Morgan Chase's CT Central Market in Southport, CT, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial services firms. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, driving sales of innovative banking products such as personalized loans, wealth management solutions, and digital banking tools. Your leadership will ensure that every client interaction reflects JP Morgan Chase's commitment to excellence, fostering long-term relationships with affluent Southport residents and local businesses in this vibrant coastal community. In this position, you will motivate and develop a team of talented associates, implementing strategies to exceed performance goals in client acquisition, retention, and satisfaction. You will navigate the complexities of the financial services industry, ensuring strict adherence to federal regulations, anti-money laundering protocols, and internal risk management practices. By leveraging JP Morgan Chase's cutting-edge technology and resources, you will enhance operational efficiency and introduce clients to seamless digital experiences, all while contributing to the broader market objectives in Connecticut's Central region. Joining JP Morgan Chase means becoming part of a global powerhouse with a legacy of innovation and integrity in finance. As Branch Manager, you will have opportunities for career advancement, professional growth through our renowned training programs, and the chance to make a meaningful impact in the Southport community. If you are a passionate leader with a deep understanding of banking dynamics and a drive to create positive change, this role offers the platform to thrive in a supportive, high-achieving environment.

Key Responsibilities

• Lead a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, including sales of deposit, lending, and investment products
• Foster a culture of hospitality and care, ensuring compliance with JP Morgan Chase standards
• Build and maintain relationships with local businesses and high-net-worth individuals in Southport, CT
• Monitor and manage branch risk, fraud prevention, and regulatory adherence
• Coach and develop team members through training and performance evaluations
• Drive community engagement initiatives to enhance JP Morgan Chase's local presence
• Analyze branch metrics and implement strategies to improve client satisfaction and revenue
• Collaborate with market leaders to align branch goals with broader CT Central Market objectives
• Ensure seamless integration of digital banking solutions for client convenience

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Experience in customer relationship management within a branch environment
• Valid driver's license and ability to travel within the CT Central Market
• Series 6 and 63 licenses or willingness to obtain them

Preferred Qualifications

• MBA or advanced degree in finance
• 7+ years in branch operations or leadership roles at a major financial institution
• Experience with digital banking tools and fintech integrations
• Bilingual proficiency in English and Spanish to serve diverse Southport clientele
• Previous involvement in community outreach or local business networking

Required Skills

• Leadership and team motivation
• Customer service excellence
• Financial product knowledge (loans, investments, deposits)
• Sales and relationship building
• Regulatory compliance and risk management
• Branch operations oversight
• Data analysis and performance metrics
• Conflict resolution
• Digital banking proficiency
• Community engagement
• Strategic planning
• Coaching and mentoring
• Problem-solving
• Communication (verbal and written)
• Adaptability to market changes

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.