Branch Manager - DC NoVa Market - Washington, DC

Location: Washington, DC, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the DC NoVa Market at JPMorgan Chase, you will lead a dynamic team in delivering unparalleled client experiences while driving business growth in one of the nation's most vibrant financial hubs. Embodying our core values of hospitality and care, you will oversee daily operations of the Washington, DC branch, ensuring seamless service for retail banking clients, small businesses, and high-net-worth individuals. This role demands a strategic leader who can balance operational excellence with innovative sales strategies, leveraging JPMorgan Chase's extensive suite of products—from checking and savings accounts to mortgages, credit cards, and investment advisory services—to meet diverse client needs in a competitive market. Your primary focus will be on cultivating a high-performance team culture that prioritizes inclusion, professional growth, and client-centricity. You will coach associates on best practices for client interactions, conduct performance reviews, and implement training programs tailored to JPMorgan Chase's rigorous standards. Additionally, you will navigate the complexities of the financial services industry by maintaining strict adherence to regulations such as those from the FDIC, OCC, and CFPB, while identifying opportunities to expand our footprint through community partnerships and local events in the DC NoVa area. Success in this position requires a deep understanding of market dynamics, including the influence of government, tech, and nonprofit sectors unique to Washington, DC. JPMorgan Chase offers a rewarding environment where your contributions directly impact our position as a global leader in financial services. You will collaborate with district and regional leaders to align branch goals with broader corporate objectives, such as sustainable finance initiatives and digital transformation. If you are passionate about empowering clients to achieve their financial aspirations and thrive in a role that combines leadership, sales acumen, and community impact, this Branch Manager position provides the platform to advance your career within one of the world's most respected institutions.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver exceptional client experiences aligned with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for consumer and small business banking products, including deposits, loans, and investments
• Ensure compliance with all federal and state banking regulations, conducting regular audits and training on risk management
• Foster a culture of inclusion and professional development, providing coaching and performance feedback to team members
• Build and maintain relationships with local businesses and community organizations in the DC NoVa market to expand JPMorgan Chase's presence
• Monitor branch operations, including cash handling, transaction processing, and security protocols
• Analyze market trends and client feedback to recommend product enhancements and service improvements
• Collaborate with district leadership to implement strategic initiatives and support broader market goals
• Handle escalated client issues with empathy and expertise, embodying JPMorgan Chase's commitment to care
• Oversee digital banking adoption, educating clients on mobile apps, online platforms, and Chase-specific tools

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading high-performing teams in a branch or sales environment
• Strong understanding of banking regulations, compliance, and risk management in the financial services industry
• Experience in sales leadership, driving consumer and business banking products
• Ability to thrive in a fast-paced, client-focused environment within a major financial institution
• Valid driver's license and willingness to travel within the DC NoVa market

Preferred Qualifications

• MBA or advanced degree in finance or related discipline
• Prior experience managing a JPMorgan Chase branch or similar high-volume location
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse DC NoVa clientele
• Demonstrated success in community engagement and local market development

Required Skills

• Leadership and team management
• Sales and relationship-building expertise
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Customer service and conflict resolution
• Data analysis and performance metrics
• Strategic planning and market analysis
• Communication (verbal and written)
• Problem-solving and decision-making
• Digital banking proficiency
• Community engagement and networking
• Time management and organizational skills
• Empathy and emotional intelligence
• Adaptability to changing financial regulations
• Proficiency in banking software and CRM systems

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs
• Employee stock purchase plan and financial wellness resources
• Access to on-site fitness centers and wellness programs at select locations
• Tuition reimbursement for relevant certifications and advanced education

JP Morgan Chase is an equal opportunity employer.