Branch Manager - Detroit Metro East Market - Roseville, MI

Location: Roseville, MI, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase in the Detroit Metro East Market, based in Roseville, MI, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering deep client relationships to driving sustainable business growth. In this position, you will champion JP Morgan Chase's commitment to inclusive banking solutions, helping diverse communities in the Detroit area achieve their financial goals through personalized advice on products like checking accounts, mortgages, investments, and wealth management services. Your leadership will ensure the branch operates as a trusted community hub, aligning with our mission to enable economic opportunity for all. Key to success in this role is your ability to inspire and develop a high-performing team, cultivating a culture of collaboration and excellence. You will coach associates on best practices in client engagement, sales techniques, and compliance with federal regulations such as those from the FDIC and CFPB. By leveraging JP Morgan Chase's advanced digital tools and analytics, you will identify trends in the local market, such as rising demand for small business lending in the Metro East area, and tailor strategies to meet them. Additionally, you will represent the firm in community events, building partnerships that enhance our brand and expand our footprint in Roseville and surrounding neighborhoods. This position offers a rewarding opportunity to grow within a global powerhouse, with access to robust training programs and career advancement paths at JP Morgan Chase. If you are passionate about financial services, thrive in a client-centric environment, and are ready to lead with integrity in a vibrant market like Detroit, join us to make a meaningful impact on clients' lives and the community.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, including sales, service, and compliance activities in the Roseville, MI location
• Build and maintain strong relationships with local clients, identifying opportunities to expand JP Morgan Chase's financial solutions
• Ensure adherence to all regulatory requirements, risk management protocols, and internal policies
• Drive business growth through proactive community involvement and targeted marketing in the Detroit Metro East Market
• Coach and develop team members, fostering a culture of hospitality, inclusion, and professional growth
• Monitor key performance indicators, such as client satisfaction scores and deposit growth, and implement improvement strategies
• Collaborate with market leaders to align branch strategies with broader JP Morgan Chase goals
• Manage branch security, facilities, and vendor relationships to maintain a safe and welcoming environment
• Utilize data analytics to optimize client engagement and personalize financial advice

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the Detroit Metro East Market
• Experience in customer relationship management and sales leadership
• Ability to work flexible hours, including weekends, to meet branch operational needs

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• 7+ years in progressively responsible roles within a major financial institution
• Experience managing a high-volume branch in an urban or metro market
• Bilingual proficiency in English and Spanish or another language spoken in the Detroit community
• Demonstrated success in digital banking initiatives and community engagement programs

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Communication (verbal and written)
• Problem-solving and decision-making
• Community engagement and networking
• Digital banking tools proficiency
• Conflict resolution
• Strategic planning
• Multitasking in a fast-paced environment
• Coaching and mentoring
• Adaptability to market changes

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development opportunities through JP Morgan Chase's learning programs
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Detroit Metro area employees
• Access to exclusive financial planning services and employee assistance programs

JP Morgan Chase is an equal opportunity employer.