Branch Manager - Downtown East - New York, NY

Location: New York, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase's Downtown East location in New York, NY, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the world's most vibrant financial hubs. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, ensuring seamless service for retail banking clients seeking everything from everyday checking accounts to complex wealth management solutions. In this leadership position, you will drive business growth by fostering deep client relationships, achieving key performance metrics, and navigating the unique demands of a high-traffic urban branch environment. Your expertise in financial services will be essential in promoting JPMorgan Chase's innovative products, such as Chase Sapphire banking and J.P. Morgan investment advisory services, to a diverse clientele in the heart of Manhattan. Key to success in this role is your ability to inspire and develop a high-performing team of associates, creating a collaborative culture that prioritizes both employee engagement and client satisfaction. You will manage daily operations, including sales initiatives, compliance adherence, and risk mitigation, while leveraging data-driven insights to optimize branch performance. Collaboration with regional leaders and participation in community outreach will further amplify JPMorgan Chase's commitment to economic empowerment in New York. This position demands a strategic mindset to identify growth opportunities amid competitive pressures in the financial services industry, ensuring the branch not only meets but exceeds expectations in a fast-evolving market. JPMorgan Chase offers unparalleled support for your professional growth, with access to world-class training, mentorship, and career advancement opportunities within our global organization. Joining our team means contributing to a legacy of innovation and integrity, where your leadership can make a tangible impact on clients' financial journeys. If you are passionate about banking excellence and ready to lead in a prestigious downtown location, this role provides the platform to excel in the financial services sector.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences in line with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales goals for deposits, loans, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Foster a positive work environment through coaching, mentoring, and performance management
• Identify opportunities to deepen client relationships and cross-sell JPMorgan Chase financial solutions
• Manage daily branch operations, including risk assessment and security measures
• Collaborate with district leadership to implement strategic initiatives and community engagement programs
• Monitor key performance indicators and implement strategies to improve branch efficiency
• Handle escalated client issues to resolve them promptly and maintain satisfaction
• Stay updated on industry trends and JPMorgan Chase product innovations to advise clients effectively

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service targets
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, high-volume branch environment
• Valid driver's license and willingness to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a major urban market like New York
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse clientele
• Previous experience with JPMorgan Chase systems and processes

Required Skills

• Leadership and team motivation
• Sales and relationship management
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Customer service excellence
• Problem-solving and decision-making
• Data analysis and performance metrics
• Communication (verbal and written)
• Time management and organizational skills
• Adaptability to dynamic market conditions
• Coaching and employee development
• Proficiency in banking software and CRM systems
• Conflict resolution
• Strategic planning
• Cultural sensitivity for diverse client base

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for New York City employees

JP Morgan Chase is an equal opportunity employer.