Branch Manager - Eastside South Market - Mercer Island, WA

Location: Mercer Island, WA, United States

Job Family: Branch Managers

About the Role

At JP Morgan Chase, we are seeking a dynamic Branch Manager to lead our Eastside South Market branch on Mercer Island, WA. As a key leader in our retail banking division, you will embody our core values of hospitality and care, delivering exceptional experiences for both clients and team members. In this role, you will oversee all aspects of branch operations, from driving sales of innovative financial products like checking accounts, mortgages, and wealth management services to ensuring seamless client interactions that build lasting loyalty. Your leadership will be instrumental in fostering a high-performance culture while navigating the unique demands of the affluent Mercer Island community, where personalized service and community involvement are paramount. Reporting to the Market Director, you will spearhead initiatives to grow the branch's portfolio, leveraging JP Morgan Chase's global resources and cutting-edge digital tools to meet client needs in a competitive financial services landscape. This includes coaching your team on best practices for compliance, risk management, and ethical decision-making, all while promoting a inclusive environment that reflects our commitment to diversity and inclusion. You will analyze performance data to identify growth opportunities, collaborate with partners across the organization, and represent JP Morgan Chase in local events to strengthen our market position in the Pacific Northwest. We value leaders who are passionate about financial empowerment and client success. As Branch Manager, you will have the opportunity to make a tangible impact on clients' financial journeys, from first-time homebuyers to established business owners, while advancing your career within one of the world's leading financial institutions. Join us to lead with purpose and innovation in a role that combines strategic oversight with hands-on team leadership.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver exceptional client experiences aligned with JP Morgan Chase's hospitality standards
• Oversee daily branch operations, including sales of banking products, loan origination, and investment services
• Drive business growth by identifying client needs, recommending tailored financial solutions, and achieving market-specific targets
• Ensure compliance with all federal and state banking regulations, while managing risk and audit processes
• Foster a collaborative team environment through coaching, performance management, and professional development opportunities
• Build and maintain strong relationships with local businesses and community organizations on Mercer Island to enhance market presence
• Monitor branch performance metrics, implement strategies for improvement, and report to senior leadership
• Promote digital banking tools and educate clients on secure, innovative financial services
• Handle escalated client issues with empathy and efficiency to uphold JP Morgan Chase's commitment to care
• Participate in local market initiatives to support JP Morgan Chase's broader community impact goals

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills with a client-focused approach
• Ability to thrive in a fast-paced, dynamic environment while maintaining high standards of hospitality and care
• Valid driver's license and willingness to travel within the local market area

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Experience managing a high-performing branch in a competitive market like the Pacific Northwest
• Demonstrated success in driving digital banking adoption and community engagement initiatives
• Prior leadership role in a major financial institution with a focus on client retention
• Bilingual proficiency in English and another language spoken in the Mercer Island community

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (e.g., deposits, loans, investments)
• Regulatory compliance and risk assessment
• Performance analytics and reporting
• Customer service excellence
• Problem-solving and conflict resolution
• Digital banking proficiency
• Community engagement and networking
• Strategic planning and execution
• Coaching and mentoring
• Time management and prioritization
• Adaptability to market changes
• Empathy and emotional intelligence

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Tuition reimbursement and ongoing professional development programs
• Employee stock purchase plan and performance-based incentive bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive JP Morgan Chase employee perks, such as travel discounts and cultural event tickets

JP Morgan Chase is an equal opportunity employer.