Branch Manager - GA Central East

Location: Atlanta, GA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager for JP Morgan Chase in the GA Central East region of Atlanta, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee branch operations, drive business growth, and ensure seamless integration of digital and traditional banking services. This position requires a passion for financial services and a commitment to helping clients achieve their goals through personalized advice on products like checking accounts, credit solutions, and wealth management options. In this leadership role, you will foster an inclusive environment that prioritizes employee development and client satisfaction in the vibrant Atlanta market. Your responsibilities will include managing daily branch activities, from sales targets to compliance adherence, while leveraging JP Morgan Chase's robust resources to innovate and expand our footprint. You will collaborate with regional teams to implement strategies that align with our global standards, using data-driven insights to enhance performance and mitigate risks. As a key ambassador for the brand, you will engage with the local community through events and partnerships, building lasting relationships that reflect JP Morgan Chase's reputation for trust and excellence in financial services. Joining JP Morgan Chase means becoming part of a world-class organization dedicated to innovation and inclusion. We offer unparalleled opportunities for professional growth, supported by comprehensive training programs and a collaborative culture. If you are a results-oriented leader with a deep understanding of the financial landscape, this role in Atlanta's GA Central East area provides the platform to make a meaningful impact on clients' financial journeys while advancing your career in banking.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and meet performance goals
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Drive business growth by identifying client needs and recommending tailored financial products such as loans, investments, and deposit accounts
• Foster a culture of hospitality and care, embodying JP Morgan Chase's commitment to client-centric service
• Manage risk and audit processes to maintain a secure and efficient branch environment
• Collaborate with regional leaders to implement strategic initiatives in the GA Central East market
• Monitor key performance indicators (KPIs) including client satisfaction scores and revenue targets
• Provide coaching and development opportunities for team members to enhance skills in financial advising
• Represent JP Morgan Chase in community events to build brand loyalty in Atlanta
• Utilize data analytics to optimize branch performance and client engagement strategies

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets
• Strong understanding of banking regulations and compliance standards
• Valid driver's license and ability to travel within the GA Central East region
• Experience in customer relationship management within a branch environment
• Certification in financial services or equivalent (e.g., CFP or Series 6/7 licenses)

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience as a branch manager in a major financial institution
• Bilingual proficiency in English and Spanish to serve diverse Atlanta communities
• Demonstrated success in digital banking initiatives and fintech integration
• Leadership training from recognized programs like those offered by the American Bankers Association

Required Skills

• Leadership and team management
• Customer service excellence
• Financial product knowledge (e.g., mortgages, investments)
• Sales and relationship building
• Regulatory compliance and risk management
• Data analysis and reporting
• Problem-solving and decision-making
• Communication (verbal and written)
• Digital banking tools proficiency
• Conflict resolution
• Strategic planning
• Multitasking in a fast-paced environment
• Coaching and mentoring
• Community engagement
• Adaptability to market changes

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career advancement
• Employee stock purchase plan and access to JP Morgan Chase's financial wellness resources
• On-site fitness centers or wellness stipends at select locations
• Discounts on banking products and services for employees and their families

JP Morgan Chase is an equal opportunity employer.