Branch Manager - Georgia North Market - Cumming, GA

Location: Cumming, GA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Georgia North Market at our Cumming, GA location, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team at JPMorgan Chase, one of the world's leading financial services firms. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, driving growth in retail banking products such as checking and savings accounts, mortgages, credit cards, and wealth management solutions. Your leadership will focus on creating a welcoming environment that builds lasting client relationships and positions JPMorgan Chase as the trusted partner in the local community, amidst the vibrant economic landscape of North Georgia. In this high-impact role, you will motivate and develop a team of 10-15 associates, fostering a culture of inclusion, innovation, and high performance. You will analyze local market trends, including population growth and business expansion in Cumming, to set ambitious yet achievable goals for deposit growth, loan originations, and cross-selling opportunities. Compliance with stringent banking regulations, such as those from the FDIC and OCC, will be paramount, ensuring the branch operates with integrity and mitigates risks. Additionally, you will collaborate with regional leaders to implement JPMorgan Chase's digital banking initiatives, blending traditional branch services with innovative tools like mobile apps and online advisory services. Success in this position requires a passion for financial services and a commitment to empowering both clients and employees. You will conduct regular training sessions on product knowledge and customer engagement, while monitoring key metrics to optimize branch efficiency. By building partnerships with local organizations and participating in community events, you will enhance JPMorgan Chase's brand as a force for good. This role offers the chance to advance your career within a global institution renowned for its stability, resources, and opportunities for professional growth in the competitive financial industry.

Key Responsibilities

• Lead and motivate a team of bankers and associates to deliver outstanding client experiences in the Cumming, GA branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with all JPMorgan Chase policies, federal regulations, and risk management protocols
• Foster a culture of hospitality, care, and inclusion to enhance employee engagement and client loyalty
• Analyze market trends in the Georgia North region to identify growth opportunities and develop strategies
• Manage daily branch operations, including staffing, budgeting, and facility maintenance
• Build and maintain relationships with local businesses and community organizations to expand JPMorgan Chase's presence
• Conduct performance reviews, coaching, and training for team members to support career development
• Monitor and report on key performance indicators (KPIs) to senior leadership
• Respond to client inquiries and resolve complex issues to uphold the firm's reputation for excellence

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to drive business growth in a competitive market
• Valid driver's license and willingness to travel within the Georgia North Market

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-growth market like Georgia North
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse clients
• Previous leadership role in a major financial institution

Required Skills

• Leadership and team management
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Customer service excellence
• Strategic planning and market analysis
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis and reporting
• Coaching and mentoring
• Time management and organization
• Adaptability to changing market conditions
• Proficiency in banking software and Microsoft Office
• Conflict resolution
• Community engagement and networking

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Performance-based annual bonuses and stock purchase options
• Wellness programs including gym memberships and mental health support
• Employee assistance program for personal and financial counseling
• Opportunities for career advancement within JPMorgan Chase's global network

JP Morgan Chase is an equal opportunity employer.