Branch Manager - Gloucester Area, MA

Location: Gloucester, MA, United States

Job Family: Branch Managers

About the Role

At JPMorgan Chase, we are committed to delivering exceptional financial services that empower our clients to achieve their goals. As a Branch Manager in the Gloucester Area, MA, you will lead a dynamic team in providing personalized banking solutions while embodying our core values of hospitality and care. This role is pivotal in fostering a welcoming environment where clients feel valued and supported, driving both individual and team success in a competitive financial landscape. You will oversee branch operations, ensure seamless service delivery, and contribute to the growth of our retail banking presence in this vibrant coastal community. Your primary focus will be on cultivating strong client relationships and motivating your team to exceed expectations in sales and service. From promoting innovative products like Chase checking accounts, mortgages, and wealth management services to navigating complex regulatory requirements, you will play a key role in enhancing client satisfaction and loyalty. In Gloucester, MA, you will engage with local businesses, families, and institutions, leveraging your knowledge of the area's unique economic drivers—such as tourism, fishing, and small business sectors—to tailor financial advice that resonates with the community. JPMorgan Chase offers a supportive culture with opportunities for professional growth, backed by world-class training and resources. As Branch Manager, you will collaborate with regional leaders to implement strategic initiatives, analyze performance data, and drive continuous improvement. If you are passionate about leadership, financial acumen, and creating meaningful client experiences, join us in redefining banking in Gloucester and beyond.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JPMorgan Chase policies and federal regulations
• Build and maintain strong relationships with local businesses and community organizations in Gloucester, MA
• Drive business growth through proactive sales strategies, including promoting deposit, lending, and investment products
• Monitor and analyze branch performance metrics to identify opportunities for improvement
• Foster a culture of hospitality, care, and inclusion among employees and clients
• Handle escalated client issues and provide guidance on complex financial solutions
• Conduct regular training sessions on product knowledge, sales techniques, and risk management
• Collaborate with regional leadership to implement strategic initiatives
• Ensure the security and integrity of branch facilities and client information

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and willingness to travel within the Gloucester area

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA or CFP)
• Experience managing a branch in a community banking setting
• Knowledge of local market dynamics in the Gloucester, MA area
• Previous leadership role in a JPMorgan Chase branch or similar institution
• Bilingual proficiency in English and Spanish to serve diverse clients

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (deposits, loans, investments)
• Regulatory compliance and risk assessment
• Problem-solving and decision-making
• Communication (verbal and written)
• Customer service excellence
• Data analysis and performance reporting
• Conflict resolution
• Time management and organization
• Adaptability to changing market conditions
• Proficiency in banking software and Microsoft Office
• Community engagement and networking
• Emotional intelligence and empathy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.