Branch Manager - Golden Triangle Mall - Denton, TX

Location: Denton, TX, United States

Job Family: Branch Managers

About the Role

As the Branch Manager at our Golden Triangle Mall location in Denton, TX, you will lead a dynamic team in delivering exceptional client experiences that embody JPMorgan Chase's core values of hospitality and care. In this pivotal role within our Consumer & Community Banking division, you will oversee all aspects of branch operations, from driving sales of financial products like checking accounts, mortgages, and wealth management services to ensuring seamless customer interactions in a high-traffic retail setting. Your leadership will be instrumental in fostering a collaborative team environment where every associate is empowered to provide personalized advice, helping clients achieve their financial goals while navigating the unique needs of the Denton community. Key to success in this position is your ability to balance operational excellence with strategic growth. You will analyze performance data to meet or exceed branch targets, implement risk management practices in line with JPMorgan Chase's rigorous standards, and promote a culture of inclusion that reflects our commitment to diverse client bases. Collaborating with regional partners, you will execute initiatives that enhance our market presence in North Texas, such as community outreach events at the Golden Triangle Mall. This role demands a hands-on approach to mentoring your team, resolving escalated client issues, and maintaining the highest levels of compliance with federal banking regulations. JPMorgan Chase offers unparalleled opportunities for professional growth in the financial services industry, and as Branch Manager, you will contribute to our legacy as a trusted advisor to millions. If you are passionate about leading with empathy, driving results, and making a tangible impact in a vibrant location like Denton, TX, join us to shape the future of banking. We provide robust support through training programs and resources to help you thrive in this rewarding leadership position.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Golden Triangle Mall branch
• Drive branch growth by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with JPMorgan Chase policies, federal regulations, and risk management protocols
• Foster a culture of hospitality, care, and inclusion among employees and clients
• Monitor and analyze branch performance metrics to identify improvement opportunities
• Mentor and develop staff through coaching, training, and performance evaluations
• Build community relationships in Denton, TX, to enhance JPMorgan Chase's local presence
• Manage daily branch operations, including security, cash handling, and customer service
• Collaborate with regional leadership to implement strategic initiatives
• Resolve complex client issues and escalate as needed to maintain satisfaction

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and driving branch performance metrics
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills for client interactions
• Ability to analyze financial data and make informed business decisions
• Valid driver's license and willingness to travel within the Denton area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in sales leadership within a financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in Denton, TX
• Previous role in a JPMorgan Chase branch or similar high-volume retail environment
• Certification in financial planning or banking operations

Required Skills

• Leadership and team management
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Customer service excellence
• Data analysis and reporting
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organization
• Coaching and employee development
• Proficiency in banking software and Microsoft Office Suite
• Adaptability to fast-paced retail environment
• Conflict resolution
• Strategic planning
• Cultural sensitivity and inclusivity

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness facilities or wellness programs at select locations
• Family benefits including parental leave and adoption assistance

JP Morgan Chase is an equal opportunity employer.