Branch Manager - Grass Valley Brunswick Branch - Grass Valley, CA

Location: Grass Valley, CA, United States

Job Family: Branch Managers

About the Role

As the Branch Manager for the Grass Valley Brunswick Branch of JPMorgan Chase, you will play a pivotal role in delivering exceptional client experiences while leading a high-performing team in the heart of Grass Valley, CA. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, ensuring seamless service for retail banking clients seeking everything from everyday checking accounts to complex wealth management solutions. In this leadership position, you will drive business growth by identifying opportunities to deepen client relationships, promote innovative financial products, and contribute to the local community's financial well-being. Your success will be measured by your ability to balance client satisfaction, team development, and adherence to JPMorgan Chase's rigorous standards of integrity and excellence in the financial services industry. Reporting to the District Manager, you will inspire and coach a diverse team of associates to exceed performance goals in sales, service quality, and operational efficiency. This includes conducting regular coaching sessions, fostering an inclusive workplace, and leveraging JPMorgan Chase's cutting-edge digital tools to enhance client interactions. You will navigate the unique dynamics of the Grass Valley market, building partnerships with local businesses and residents to position the branch as a trusted financial advisor. Compliance remains paramount; you will ensure all activities align with federal banking regulations, anti-money laundering protocols, and JPMorgan Chase's risk management framework, safeguarding both clients and the institution. JPMorgan Chase offers unparalleled opportunities for professional growth in a supportive environment that values innovation and collaboration. As Branch Manager, you will have access to executive training programs, mentorship from senior leaders, and a clear path for advancement within our global network. Join us to make a meaningful impact in Grass Valley while advancing your career in one of the world's leading financial institutions, where your leadership can help clients achieve their dreams through personalized banking solutions.

Key Responsibilities

• Lead and motivate a team of bankers and associates to deliver outstanding client experiences at the Grass Valley Brunswick Branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with JPMorgan Chase policies, federal regulations, and risk management protocols
• Foster a culture of hospitality, care, and inclusion among employees and clients
• Manage daily branch operations, including staffing, scheduling, and facility maintenance
• Build and maintain strong relationships with local businesses and community organizations in Grass Valley
• Identify opportunities for client growth through personalized financial advice and product recommendations
• Monitor key performance indicators and implement strategies to improve branch efficiency
• Handle escalated client issues and resolve them in alignment with JPMorgan Chase standards
• Participate in training and development programs to enhance team capabilities

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Experience in customer relationship management within a branch setting
• Ability to thrive in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience managing a JPMorgan Chase branch or similar high-volume location
• Certification in financial planning or banking operations (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse Grass Valley clientele
• Demonstrated success in community engagement and local networking

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Analytical thinking for performance metrics
• Time management and organizational skills
• Adaptability in a dynamic banking environment
• Proficiency in banking software and CRM tools
• Community engagement and networking
• Coaching and employee development
• Attention to detail in transaction processing
• Strategic planning for branch growth

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.