Branch Manager - Greater Nashville - Nashville, TN

Location: Nashville, TN, United States

Job Family: Branch Managers

About the Role

At JPMorgan Chase, we are seeking a dynamic Branch Manager to lead our Greater Nashville branch in delivering exceptional client experiences that embody our core values of hospitality and care. As a key leader in our retail banking division, you will oversee all aspects of branch operations, driving growth in a vibrant market while ensuring our clients receive personalized financial solutions. This role is pivotal in fostering long-term relationships with individuals and businesses in the Nashville community, leveraging JPMorgan Chase's extensive resources to help clients achieve their financial goals, from home financing to wealth management. In this position, you will manage a high-performing team, coach associates on best practices in sales and service, and implement strategies to meet and exceed performance targets. You will navigate the complexities of the financial services industry, ensuring adherence to stringent regulatory standards while promoting innovative digital tools that enhance client accessibility. Your leadership will contribute to our commitment to diversity, equity, and inclusion, creating an empowering environment where every team member can thrive. Joining JPMorgan Chase means becoming part of a global leader in financial services, with opportunities for career advancement and a supportive culture that prioritizes employee well-being. If you are passionate about banking, community impact, and exceptional service, this Branch Manager role in Nashville offers a rewarding path to make a meaningful difference.

Key Responsibilities

• Lead and motivate a team of bankers and associates to deliver outstanding client experiences in line with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Foster a culture of inclusion and professional development for employees
• Analyze local market trends in Greater Nashville to identify growth opportunities
• Manage daily branch operations, including risk assessment and security measures
• Build and maintain relationships with community leaders and business partners
• Monitor and report on key performance indicators to senior management
• Implement JPMorgan Chase's digital banking initiatives to enhance client engagement
• Handle escalated client issues to resolve them efficiently and maintain satisfaction

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to drive business growth in a competitive market
• Valid driver's license and willingness to travel within Greater Nashville

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-volume retail environment
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in Spanish or other languages spoken in Nashville
• Previous leadership role at a major financial institution

Required Skills

• Leadership and team management
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Customer service excellence
• Data analysis and performance metrics
• Strategic planning and market analysis
• Conflict resolution and problem-solving
• Digital banking tools proficiency
• Communication (verbal and written)
• Time management and organizational skills
• Adaptability to changing financial landscapes
• Coaching and employee development
• Community engagement and networking
• Proficiency in Microsoft Office and banking software

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers or gym membership reimbursements at select locations
• Parental leave benefits and family support programs

JP Morgan Chase is an equal opportunity employer.