Branch Manager - Indianapolis/Carmel Areas - Indy Northwest

Location: Indianapolis, IN, United States

Job Family: Branch Managers

About the Role

As a Branch Manager for JP Morgan Chase in the Indianapolis/Carmel areas (Indy Northwest), you will play a pivotal role in delivering exceptional client experiences while leading a high-performing team. Embodying Chase's commitment to hospitality and care, you will oversee branch operations, drive business growth, and ensure every interaction reflects our dedication to helping clients achieve their financial goals. In this dynamic financial services role, you will manage a team of associates, foster a culture of inclusion and development, and contribute to the overall success of our retail banking network in the vibrant Indianapolis market. Your responsibilities will include coaching your team on personalized banking solutions, from checking accounts and mortgages to investment advice, while navigating the complexities of regulatory compliance and risk management. You will analyze local market trends in the Indy Northwest region to identify opportunities for client acquisition and retention, leveraging JP Morgan Chase's robust suite of products to meet diverse needs. By building strong community ties and collaborating with internal partners, you will position the branch as a trusted financial advisor in the area, upholding our standards of integrity and innovation. This position offers the chance to grow within one of the world's leading financial institutions, where your leadership can make a tangible impact on clients and colleagues alike. If you are passionate about financial services, excel in team motivation, and thrive in a fast-paced environment, join JP Morgan Chase to lead with purpose and excellence in Indianapolis.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Build and maintain strong relationships with clients in the Indianapolis/Carmel areas to drive deposit growth and loan origination
• Coach employees on sales techniques, product knowledge, and hospitality standards aligned with Chase's client-centric culture
• Monitor branch performance metrics, including customer satisfaction scores and financial goals, and implement improvement strategies
• Foster a collaborative environment that promotes employee development and retention
• Manage risk and security protocols to safeguard client assets and branch integrity
• Engage with the local community through events and partnerships to enhance JP Morgan Chase's presence in Indy Northwest
• Analyze market trends and competitor activities to recommend branch strategies
• Handle escalated client issues with empathy and professionalism to uphold the Chase brand

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Valid driver's license and ability to travel within the Indianapolis/Carmel areas
• Experience in customer relationship management within a branch environment
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience as a branch manager or assistant manager at a major financial institution
• Certification in financial planning or banking operations (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Demonstrated success in community engagement and local networking in the Indianapolis area

Required Skills

• Leadership and team management
• Customer service excellence
• Financial product knowledge (e.g., loans, deposits, investments)
• Sales and relationship-building
• Regulatory compliance and risk management
• Problem-solving and decision-making
• Communication (verbal and written)
• Analytical thinking for performance metrics
• Time management and organizational skills
• Empathy and emotional intelligence
• Proficiency in banking software and Microsoft Office
• Adaptability to dynamic market conditions
• Community engagement and networking
• Conflict resolution
• Strategic planning

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.