Branch Manager - Indianapolis/Greenwood Areas - Indy Southeast

Location: Indianapolis, IN, United States

Job Family: Branch Managers

About the Role

As a Branch Manager for JP Morgan Chase in the Indianapolis/Greenwood areas of Indy Southeast, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the world's leading financial institutions. Embodying our core values of hospitality and care, you will oversee branch operations, drive business growth, and ensure compliance with industry standards. This position offers the opportunity to make a meaningful impact in the local community by providing personalized financial solutions, from everyday banking to complex wealth management advice, all while fostering an inclusive environment that empowers your team to thrive. Your primary focus will be on achieving key performance indicators, such as client acquisition, deposit growth, and loan origination, through innovative sales strategies and superior service delivery. You will collaborate closely with district and regional leaders to implement JP Morgan Chase's strategic initiatives, leveraging cutting-edge digital tools and analytics to enhance operational efficiency. Additionally, you will mentor and develop associates, conducting regular training on products like Chase checking accounts, credit cards, mortgages, and investment services, ensuring the branch remains a trusted advisor in the competitive financial services landscape. Joining JP Morgan Chase means becoming part of a global network committed to innovation and client success. In this role, you will contribute to our mission of enabling economic opportunity by building lasting relationships in the Indianapolis community. With robust support from our corporate resources, including risk management and technology platforms, you will navigate the evolving demands of the banking industry while prioritizing ethical practices and regulatory adherence. If you are a passionate leader ready to elevate client and employee experiences, this Branch Manager position is your gateway to a rewarding career at JP Morgan Chase.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Drive business growth by identifying client needs and recommending tailored financial products and services
• Foster a culture of hospitality, care, and inclusion within the branch
• Manage risk and resolve escalated client issues to maintain high satisfaction levels
• Conduct performance reviews, coaching, and development for team members
• Collaborate with district leadership to implement strategic initiatives in the Indianapolis/Greenwood areas
• Monitor branch metrics, including sales, service quality, and operational efficiency
• Promote community engagement through local events and financial education programs
• Ensure secure handling of sensitive client information and adherence to anti-money laundering protocols

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and willingness to travel within the Indianapolis/Greenwood areas

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a high-volume retail banking setting
• Certification in financial planning or banking operations
• Bilingual proficiency in English and Spanish
• Previous leadership role in community outreach or financial literacy programs

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk assessment
• Problem-solving and decision-making
• Customer service excellence
• Data analysis and performance metrics
• Communication (verbal and written)
• Time management and organizational skills
• Conflict resolution
• Digital banking tools proficiency
• Community engagement and networking
• Coaching and mentoring
• Adaptability to changing market conditions

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development opportunities through JP Morgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• Parental leave and family support benefits
• Access to on-site fitness centers and wellness programs at select locations

JP Morgan Chase is an equal opportunity employer.