Branch Manager - Matthews Branch (New Build) Matthews, NC

Location: Matthews, NC, United States

Job Family: Branch Managers

About the Role

As the Branch Manager for the new JP Morgan Chase branch in Matthews, NC, you will play a pivotal role in establishing and leading a high-performing team dedicated to delivering exceptional client experiences. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from the initial build-out and launch to ongoing management. Your leadership will focus on fostering a welcoming environment where clients feel valued and empowered to achieve their financial goals, while driving key performance indicators such as deposit growth, loan origination, and investment referrals. In this dynamic role, you will collaborate with regional executives to align local strategies with JP Morgan Chase's broader mission of innovation and client-centric banking. Key to success in this position is your ability to inspire and develop a diverse team of bankers and support staff, ensuring they provide personalized service that sets JP Morgan Chase apart in the competitive financial services landscape. You will identify growth opportunities within the Matthews community, leveraging local insights to expand our footprint and build lasting client relationships. Compliance and risk management will be central to your responsibilities, as you navigate regulatory requirements while promoting safe and sound banking practices. This new build presents an exciting opportunity to shape the branch's culture from the ground up, implementing best-in-class processes that enhance efficiency and client satisfaction. JP Morgan Chase offers a supportive environment for your professional growth, with access to world-class training programs and career advancement paths within one of the world's leading financial institutions. If you are a results-oriented leader passionate about community impact and financial empowerment, join us in Matthews to create a branch that exemplifies excellence in retail banking. This role demands resilience, strategic vision, and a commitment to our 'How We Do Business' principles, ensuring every interaction reflects the trust and integrity JP Morgan Chase is known for.

Key Responsibilities

• Lead the branch team to deliver exceptional client experiences aligned with JP Morgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Oversee daily operations of the new Matthews branch, ensuring seamless setup and launch
• Foster a positive employee environment through coaching, development, and performance management
• Ensure compliance with all federal and state banking regulations and internal policies
• Build and maintain strong relationships with local community leaders and clients
• Identify opportunities for business growth and implement strategies to expand market share
• Monitor branch metrics and implement improvements to enhance efficiency and client satisfaction
• Collaborate with regional leadership to align branch goals with broader JP Morgan Chase objectives
• Promote digital banking solutions to enhance client accessibility and convenience

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to drive business growth in a competitive market
• Experience managing operations in a new or expanding branch environment

Preferred Qualifications

• Advanced degree or certification in banking or finance (e.g., CFP or MBA)
• Prior experience with JP Morgan Chase products and services
• Demonstrated success in community engagement and client relationship building
• Familiarity with digital banking tools and fintech innovations
• Leadership experience in high-growth or new build branch settings

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Operational efficiency and process improvement
• Communication (verbal and written)
• Problem-solving and decision-making
• Customer service excellence
• Digital literacy in banking platforms
• Strategic planning
• Conflict resolution
• Data analysis for performance metrics
• Community engagement
• Adaptability in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits
• Access to exclusive JP Morgan Chase employee discounts and perks

JP Morgan Chase is an equal opportunity employer.