Branch Manager - Metro Southwest, Lakewood CO

Location: Lakewood, CO, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase in the Metro Southwest area of Lakewood, CO, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering inclusive team environments to driving sustainable business growth. In this position, you will serve as the face of JP Morgan Chase in the local community, building lasting relationships with diverse clients and promoting innovative banking solutions tailored to their needs. Your leadership will directly impact our commitment to helping clients achieve financial success in an ever-evolving industry. Key to success in this role is your ability to motivate and develop a high-performing team, ensuring they provide personalized service that exceeds expectations. You will collaborate with regional partners to align branch strategies with JP Morgan Chase's broader goals, including digital transformation and sustainable finance initiatives. Responsibilities include monitoring key performance indicators, such as client satisfaction and revenue targets, while maintaining strict adherence to banking regulations. In Lakewood's vibrant Metro Southwest community, you will engage in local outreach to expand our footprint and support economic development, all while navigating the unique demands of a retail banking environment. JP Morgan Chase offers a supportive culture that values innovation, integrity, and employee growth, providing you with the tools and resources to thrive. This position is ideal for a seasoned banking professional passionate about leadership and client-centric service, offering opportunities to advance within our global organization. Join us in redefining financial services and making a meaningful difference in the lives of our clients and communities.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve sales targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Build and maintain strong relationships with local clients in the Lakewood community, promoting banking products and services
• Drive business growth through proactive sales strategies, including deposit growth and loan origination
• Foster a culture of hospitality, care, and inclusion among employees, embodying JP Morgan Chase values
• Monitor branch performance metrics, such as customer satisfaction scores and financial goals, and implement improvement plans
• Collaborate with regional leadership to align branch initiatives with broader company objectives
• Manage risk and resolve escalated client issues to ensure seamless service delivery
• Conduct team training and development to enhance skills in digital banking and financial advisory
• Represent JP Morgan Chase in local events to strengthen community ties in Metro Southwest

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and driving branch performance metrics
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills for client and employee interactions
• Ability to work in a fast-paced environment and manage multiple priorities
• Valid driver's license and willingness to travel within the Metro Southwest area

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience in sales leadership within a financial institution
• Bilingual proficiency in English and Spanish to serve diverse Lakewood clientele
• Previous exposure to JP Morgan Chase systems and processes
• Demonstrated success in community engagement and local networking

Required Skills

• Leadership and team management
• Sales and relationship building
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis for performance metrics
• Digital banking tools proficiency
• Conflict resolution
• Strategic planning
• Community engagement
• Time management
• Adaptability to market changes
• Coaching and mentoring

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.