Branch Manager - Middlesex County

Location: Billerica, MA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at J.P. Morgan Chase in Billerica, MA, within Middlesex County, you will play a pivotal role in delivering exceptional client and employee experiences that embody our commitment to hospitality and care. In this leadership position, you will oversee daily operations of a high-performing retail banking branch, driving growth in core banking products such as checking and savings accounts, mortgages, personal loans, and investment services. Your focus will be on creating a welcoming environment where clients feel valued and empowered to achieve their financial goals, while ensuring seamless integration of J.P. Morgan's innovative digital platforms to meet evolving customer needs in the competitive financial services landscape. Key to success in this role is your ability to lead and inspire a diverse team of banking professionals, fostering a culture of collaboration, continuous learning, and accountability. You will coach associates on best practices for client interactions, sales techniques, and compliance adherence, all while monitoring key performance indicators to exceed branch targets. In Middlesex County, a vibrant area with growing residential and commercial sectors, you will actively engage with the local community through events, partnerships, and outreach to strengthen J.P. Morgan Chase's presence and build lasting relationships that drive sustainable business expansion. At J.P. Morgan Chase, we prioritize integrity, innovation, and inclusion, and as Branch Manager, you will uphold these values by managing risks, ensuring regulatory compliance, and promoting ethical practices in all operations. This position offers the opportunity to contribute to a global leader in financial services, where your strategic vision and passion for client success can make a meaningful impact. Join us to lead with purpose and help shape the financial futures of our clients in Billerica and beyond.

Key Responsibilities

• Lead a team of branch associates to deliver exceptional client experiences aligned with J.P. Morgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposit, loan, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Foster a positive work environment that promotes employee development and retention
• Build and maintain strong relationships with local businesses and community organizations in Middlesex County
• Monitor and analyze branch metrics to identify opportunities for improvement and growth
• Implement J.P. Morgan Chase's digital tools and solutions to enhance client engagement
• Manage risk by conducting regular audits and training staff on security best practices
• Collaborate with regional leadership to align branch strategies with broader company goals

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to drive business growth through community engagement and networking
• Valid driver's license and willingness to travel within Middlesex County

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in J.P. Morgan Chase's retail banking operations
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency to serve diverse client bases in Middlesex County
• Previous success in implementing digital banking initiatives

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Digital banking tools proficiency
• Community engagement and networking
• Conflict resolution
• Time management and organization
• Adaptability to changing market conditions
• Coaching and employee training

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to J.P. Morgan's financial wellness resources
• Wellness programs including gym memberships and mental health support
• Parental leave and family-friendly benefits

JP Morgan Chase is an equal opportunity employer.