Branch Manager - Minnesota Central Market

Location: Plymouth, MN, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Minnesota Central Market at JP Morgan Chase, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in Plymouth, MN. Embodying our core values of hospitality and care, you will oversee branch operations, drive business growth, and ensure compliance with industry standards. This position requires a passion for financial services and a commitment to helping clients achieve their goals through personalized banking solutions, from everyday deposits to complex investment strategies. In this leadership role, you will foster a collaborative environment that prioritizes employee development and client satisfaction, contributing to JP Morgan Chase's reputation as a trusted financial partner in the community. Your day-to-day responsibilities will include motivating your team to meet sales targets, resolving complex client inquiries, and implementing strategies to expand our market presence in Minnesota. You will leverage JP Morgan Chase's robust resources, including advanced digital tools and analytics, to optimize branch performance and promote innovative products like sustainable investing options and mobile banking apps. By building strong relationships with local businesses and residents, you will enhance our brand's impact in the Central Market, while ensuring all activities align with federal regulations such as Dodd-Frank and BSA requirements. This role demands a proactive approach to risk management and a keen eye for opportunities in a competitive financial landscape. Joining JP Morgan Chase means becoming part of a global leader in financial services, with access to unparalleled professional growth opportunities. As Branch Manager, you will benefit from our inclusive culture that values diversity and innovation, supported by comprehensive training programs tailored to the evolving needs of the banking industry. If you are a results-oriented leader ready to make a meaningful difference in clients' financial journeys, this position offers the platform to advance your career while upholding our commitment to excellence and integrity.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Drive business growth by identifying client needs and recommending tailored financial products such as loans, investments, and deposit accounts
• Foster a culture of hospitality and care, embodying JP Morgan Chase's commitment to client-centric service
• Manage risk and resolve escalated client issues to maintain high satisfaction levels
• Conduct performance reviews, coaching, and development for team members to build talent pipelines
• Collaborate with market leaders to execute regional strategies and community engagement initiatives
• Monitor branch metrics, including sales, referrals, and customer feedback, to optimize operations
• Ensure adherence to anti-money laundering (AML) and know-your-customer (KYC) protocols
• Promote digital banking adoption among clients to enhance accessibility and efficiency

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and willingness to travel within the Minnesota Central Market

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a competitive market like Minnesota Central
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse clients
• Prior experience with digital banking tools and fintech integrations

Required Skills

• Leadership and team management
• Client relationship building
• Financial product knowledge (e.g., mortgages, investments)
• Regulatory compliance expertise
• Sales and negotiation techniques
• Problem-solving and conflict resolution
• Data analysis for performance metrics
• Digital literacy in banking software (e.g., core systems, CRM tools)
• Communication (verbal and written)
• Time management and organizational skills
• Risk assessment and mitigation
• Customer service orientation
• Strategic planning
• Coaching and mentoring
• Adaptability to market changes

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global learning and development resources

JP Morgan Chase is an equal opportunity employer.