Branch Manager-MultiSite Culebra-San Antonio, TX

Location: San Antonio, TX, United States

Job Family: Branch Managers

About the Role

As a Multi-Site Branch Manager at JPMorgan Chase in the Culebra-San Antonio, TX area, you will play a pivotal role in delivering exceptional client experiences while leading operations across multiple branches. Embodying our core values of hospitality and care, you will oversee daily activities to ensure seamless service, foster team growth, and drive financial performance in a dynamic retail banking environment. This position demands a strategic leader who can balance operational excellence with client-centric innovation, promoting JPMorgan Chase's wide array of products including personal banking, mortgages, wealth management, and small business solutions tailored to the diverse San Antonio community. Your responsibilities will include mentoring a high-performing team, achieving sales and service targets, and ensuring strict adherence to banking regulations such as those from the FDIC and OCC. You will collaborate with regional partners to implement growth initiatives, analyze branch metrics using advanced tools, and resolve complex client issues to uphold our reputation for trust and reliability. In this multi-site role, expect to travel between locations, conducting audits, training sessions, and community outreach to strengthen JPMorgan Chase's presence in Texas. JPMorgan Chase offers a supportive culture with opportunities for career advancement in one of the world's leading financial institutions. If you are passionate about empowering clients' financial journeys and leading with integrity, join us to make a meaningful impact in San Antonio's vibrant market.

Key Responsibilities

• Oversee operations across multiple branches in the Culebra-San Antonio area, ensuring seamless client experiences and adherence to JPMorgan Chase standards
• Lead, mentor, and develop a team of branch staff to deliver exceptional hospitality and personalized financial advice
• Drive business growth by identifying client needs, promoting JPMorgan Chase products like checking, savings, loans, and investment services
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor key performance indicators (KPIs) such as sales targets, customer satisfaction scores, and operational efficiency across sites
• Foster a culture of inclusion and care, embodying JPMorgan Chase's commitment to diversity and employee well-being
• Collaborate with regional leadership to implement strategic initiatives and respond to market dynamics in the San Antonio financial landscape
• Manage risk and resolve escalated client issues to maintain trust in JPMorgan Chase's brand
• Conduct regular site visits and performance reviews to optimize multi-site operations
• Represent JPMorgan Chase in local community events to build lasting relationships and enhance brand visibility

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading high-performing teams in a multi-site environment
• Strong understanding of banking regulations, compliance, and risk management in the financial services industry
• Experience in sales leadership and achieving financial targets in a branch setting
• Valid driver's license and ability to travel between multiple sites in the San Antonio area
• Ability to work flexible hours, including weekends, to support branch operations

Preferred Qualifications

• MBA or advanced degree in finance or related field
• Previous experience managing multiple JPMorgan Chase branches or similar financial institutions
• Certification in financial planning or banking operations (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish, given the diverse community in San Antonio
• Demonstrated success in community engagement and business development within Texas markets

Required Skills

• Leadership and team management
• Client relationship building and sales expertise
• Financial product knowledge (e.g., loans, investments, deposits)
• Regulatory compliance and risk assessment
• Strategic planning and business development
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Data analysis for performance metrics
• Multitasking in a fast-paced multi-site environment
• Customer service orientation with empathy
• Proficiency in banking software and CRM tools
• Adaptability to changing market conditions
• Coaching and employee development
• Community engagement and networking
• Time management and organizational skills

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development opportunities through JPMorgan Chase's internal training programs
• Employee stock purchase plan and financial wellness resources
• Tuition reimbursement for relevant education and certifications
• On-site fitness facilities or wellness programs at select locations

JP Morgan Chase is an equal opportunity employer.