Branch Manager - Nashville Area - Nashville, TN

Location: Nashville, TN, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the Nashville area at JPMorgan Chase, you will play a pivotal role in delivering exceptional client and employee experiences, embodying our core commitment to hospitality and care. In this leadership position, you will oversee daily operations of a high-performing branch, driving sales of banking products such as checking accounts, mortgages, credit cards, and investment services while ensuring seamless service delivery. You will inspire your team to uphold JPMorgan Chase's high standards of integrity and client focus, fostering an inclusive environment that reflects the diverse Nashville community. Your strategic oversight will be crucial in achieving branch goals, from growing client assets to promoting digital innovations like the Chase Mobile app, all while navigating the dynamic financial services landscape. Key to success in this role is your ability to lead with empathy and expertise, coaching associates to exceed performance targets and resolve complex client needs. You will collaborate with regional partners to implement JPMorgan Chase initiatives, such as community financial education programs tailored to Nashville's vibrant economy. Compliance remains paramount; you will ensure adherence to stringent banking regulations, mitigating risks and safeguarding client information in line with our global standards. By building lasting relationships with local businesses and residents, you will contribute to JPMorgan Chase's mission of enabling economic opportunity across Tennessee. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, with access to robust career development resources. If you are passionate about financial services, team leadership, and making a tangible impact in the Nashville community, join JPMorgan Chase as a Branch Manager and help shape the future of banking.

Key Responsibilities

• Lead a team of branch associates to deliver exceptional client experiences aligned with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposit, loan, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Foster a positive work environment that promotes employee development and retention
• Build and maintain relationships with local Nashville businesses and community organizations to expand JPMorgan Chase's market presence
• Monitor branch operations, including cash handling, security, and audit readiness
• Implement strategies to enhance digital banking tools and educate clients on JPMorgan Chase's mobile and online platforms
• Analyze branch metrics and provide coaching to team members to improve service quality and efficiency
• Collaborate with regional leadership to align branch goals with broader JPMorgan Chase objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the Nashville area
• Experience in customer relationship management and sales leadership within financial institutions

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA or CFP)
• Previous experience managing a JPMorgan Chase branch or similar high-volume retail banking operation
• Demonstrated success in driving digital banking adoption and community engagement initiatives
• Bilingual proficiency in English and Spanish to serve diverse Nashville clientele

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Communication (verbal and written)
• Problem-solving and decision-making
• Digital banking proficiency
• Community engagement and networking
• Coaching and employee development
• Time management and organizational skills
• Adaptability to fast-paced environments
• Knowledge of CRM systems like those used at JPMorgan Chase

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs
• Employee stock purchase plan and financial wellness resources
• Access to on-site fitness centers and wellness programs at select locations
• Tuition reimbursement for relevant certifications and advanced education

JP Morgan Chase is an equal opportunity employer.