Branch Manager - NE Pittsburgh Market - Pittsburgh, PA

Location: Pittsburgh, PA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in JP Morgan Chase's NE Pittsburgh Market, you will lead a dynamic team in delivering unparalleled client experiences while embodying our core values of hospitality and care. In this pivotal role, you will oversee daily branch operations in Pittsburgh, PA, driving growth through innovative financial solutions tailored to individual and business clients. Your leadership will focus on fostering a collaborative environment where employees thrive, clients feel valued, and the branch consistently exceeds performance metrics in a competitive financial services landscape. By leveraging JP Morgan Chase's global resources and local market insights, you will position the branch as a trusted community partner, promoting products like mortgages, wealth management, and small business lending to meet the unique needs of Pittsburgh's diverse population. Key to success in this position is your ability to balance operational excellence with strategic vision. You will coach your team on best practices for client interactions, ensuring seamless integration of digital tools with personalized service to enhance accessibility for tech-savvy millennials and established professionals alike. Compliance remains paramount; you will navigate complex regulations such as Dodd-Frank and BSA/AML while mitigating risks in a high-traffic urban setting. Through data-driven insights from JP Morgan Chase's advanced analytics platforms, you will identify growth opportunities, such as expanding advisory services in the growing Pittsburgh tech and healthcare sectors, ultimately contributing to the firm's reputation as a leader in inclusive banking. This role offers a rewarding opportunity to make a tangible impact in the community while advancing your career within one of the world's most respected financial institutions. At JP Morgan Chase, we prioritize employee development, providing access to leadership training and mentorship programs that align with your professional goals. Join us in Pittsburgh to lead with purpose, innovate boldly, and build lasting client relationships that drive mutual success in the ever-evolving financial services industry.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences aligned with JP Morgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposits, loans, investments, and other financial products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Foster a positive employee experience through coaching, development, and recognition programs
• Build and maintain relationships with local businesses and community organizations in the NE Pittsburgh market
• Monitor branch operations, including risk management, security, and operational efficiency
• Implement digital banking initiatives to enhance client accessibility and satisfaction
• Analyze market trends and competitor activities to develop strategies for branch growth
• Handle escalated client issues with empathy and professionalism to uphold JP Morgan Chase's reputation
• Collaborate with regional leadership to align branch goals with broader company objectives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills with a client-focused approach
• Ability to drive business growth through relationship building and community engagement
• Valid driver's license and willingness to travel within the NE Pittsburgh market

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience managing a high-volume branch in a competitive urban market like Pittsburgh
• Background in digital banking tools and customer relationship management (CRM) systems
• Demonstrated success in fostering a diverse and inclusive team culture
• Knowledge of local Pittsburgh economic trends and community needs

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis and reporting
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Community engagement
• Time management and organization
• Adaptability to market changes

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Relocation assistance for eligible positions within the Pittsburgh market

JP Morgan Chase is an equal opportunity employer.